Global Customer Service

3 weken geleden


Amsterdam, Noord-Holland, Nederland Heineken Voltijd
Overview of the Role

We are seeking a highly motivated and enthusiastic individual to join our Global Customer Service & Logistics team as an Internship - Customer Care & Experience | Global Customer Service & Logistics. This is an excellent opportunity for students and young professionals to gain hands-on experience in customer service, digital transformation, and technology.

What You Will Gain
  • You will be part of a dynamic and international team that values diversity, inclusivity, and teamwork.
  • You will have the chance to work on global projects, collaborating with cross-functional teams to drive business growth and improvement.
  • You will gain expertise in Microsoft Dynamics 365 platform and agile methodologies, enhancing your technical skills and knowledge.
Your Responsibilities
  • You will design and execute user adoption strategies for RQC (Request, Queries, and Claims) & CC (Contact Centre) to all stakeholders at local, regional, and global levels.
  • You will support program deployment activities for Digital Back Bone and collaborate with the global Communities of Practice in RQC & CC Heineken universe.
The Ideal Candidate

We are looking for a proactive, disciplined, and high-learning-agility individual who is passionate about customer experience and digital transformation. The ideal candidate should have strong project management skills, good taste in basic design & marketing tools, and customer care knowledge.

Requirements
  • You must be currently enrolled in a Master's degree programme in a business/digital/tech area.
  • You should have a strong interest in (e)Customer Experience and a willingness to learn and grow with our company.
Benefits
  • You will receive an internship fee of €650 gross per month based on 40 hours per week.
  • You will enjoy 2 vacation days per month (based on fulltime).
  • If you do not have a student OV product, your commuting expenses will be fully reimbursed.
About Us

Heineken is a leading global beverage company with a rich history and culture. We offer a collaborative and inclusive work environment where everyone feels valued and empowered to contribute. Our goal is to create a better world for generations to come through our passion for brewing and commitment to sustainability.



  • Amsterdam, Noord-Holland, Nederland Heineken Voltijd

    At Heineken, we are seeking a highly skilled Global Process Innovation Manager - Customer Service to join our team. This role is responsible for driving the vision and process strategy for Customer Service across Heineken.About the RoleIn this critical position, you will be pivotal in shaping the global process strategy for customer service operations....

  • Global Process Lead

    1 maand geleden


    Amsterdam, Noord-Holland, Nederland Heineken Voltijd

    About the RoleWe are seeking a seasoned Global Process Lead - Customer Excellence to drive our customer service operations forward.This is an exciting opportunity for a strategic thinker with expertise in customer service processes, fast-paced environments, and digital transformation. As part of our team, you will be pivotal in shaping the global process...


  • Amsterdam, Noord-Holland, Nederland CSC Global Voltijd

    About CSC GlobalCSC Global is a leading business, legal, and financial services company with a global presence.Job OverviewWe are seeking an experienced Business Operations Specialist to join our team. This role will play a vital part in ensuring the success of our business by managing escrow accounts, preparing payments, and providing exceptional customer...


  • Amsterdam, Noord-Holland, Nederland Yacht Freelance Voltijd

    In the dynamic and ever-evolving world of global supply chain management, an expert with a keen eye for customer service is essential. Yacht Freelance seeks to hire a skilled Customer Service Capability Lead to join our team.The ideal candidate will possess in-depth knowledge of order management processes and be able to articulate this expertise effectively....

  • Global Escrow Specialist

    1 maand geleden


    Amsterdam, Noord-Holland, Nederland CSC Global Voltijd

    Job SummaryCSC Global seeks a skilled Global Escrow Specialist to join our team. This role involves working on a wide range of diverse and varied projects, including managing bank accounts, preparing escrow payments, and invoicing fees.About CSC GlobalCSC Global is a global business, legal, and financial services company based in the United States. We...


  • Amsterdam, Noord-Holland, Nederland CSC Global Voltijd

    CSC Global is a leading provider of business, legal, and financial services. We have a global presence with offices in over 140 jurisdictions worldwide.As a Business Operations Specialist Escrow & Settlements at CSC Global, you will play a vital role in our success. Your day-to-day tasks will involve working on diverse projects, including:Managing bank...

  • Customer Service Manager

    4 dagen geleden


    Amsterdam, Noord-Holland, Nederland Status Pro Voltijd

    Wat ga je doen:Als Customer Service Manager ben jij de architect van uitzonderlijke klantervaringen. Voor diverse toonaangevende organisaties zijn wij op zoek naar gedreven Customer Service Managers. In deze cruciale rol ben je verantwoordelijk voor het leiden en inspireren van een klantenserviceteam, het optimaliseren van processen en het waarborgen van...


  • Amsterdam, Noord-Holland, Nederland Rituals Voltijd

    Rituals is a company that values exceptional customer service as the heart of every memorable brand experience. As our Product Owner - Customer Relations (CR), you will play a pivotal role in elevating the tools and platforms that empower our Customer Relations Ambassadors.This position involves taking ownership of the platforms used by our Customer...


  • Amsterdam, Noord-Holland, Nederland Cambridge Education Group Voltijd

    Company OverviewCambridge Education Group is a leading global education organization dedicated to helping learners achieve their goals. Our team of experts provides high-quality educational programs and services that cater to the needs of students from diverse backgrounds.Job SummaryWe are seeking a highly skilled Global Student Support Coordinator to join...


  • Amsterdam, Noord-Holland, Nederland ModusLink B.V. Voltijd

    Company OverviewModus Link B.V. is a large international logistics company with a warehouse in Venray and Amsterdam, delivering supply-chain solutions to various international customers.SalaryWe offer a salary between € 2500 and € 3500 gross per month, reflecting our commitment to providing competitive compensation for skilled professionals like you.Job...


  • Amsterdam, Noord-Holland, Nederland Google Voltijd

    About GoogleGoogle is a leader in innovation and technology. Our team is dedicated to creating a secure and safe environment for our employees and customers.Job SummaryWe are seeking an experienced Global Security Operations Manager to join our Global Security and Resilience Services team. The successful candidate will be responsible for managing security...

  • Customer Service Ambassador

    3 weken geleden


    Amsterdam, Noord-Holland, Nederland Rituals Voltijd

    We are looking for a highly motivated and enthusiastic individual to join our team as a Customer Service Ambassador.This role is ideal for someone who is passionate about delivering exceptional customer service and has a knack for building strong relationships with customers.Job Description:In this role, you will be the primary point of contact for...


  • Amsterdam, Noord-Holland, Nederland Schleich GmbH Voltijd

    Unlock Your Potential with SchleichSchleich GmbH, a leading manufacturer of high-quality figurines and playsets, is seeking an experienced Global Market Developer to join our team in the Benelux region. As a key member of our marketing team, you will be responsible for developing and implementing innovative trade marketing strategies to drive sales and brand...


  • Amsterdam, Noord-Holland, Nederland CSC Global Voltijd

    About CSC GlobalCSC Global is a leading business, legal, and financial services company with a global presence. With a strong commitment to innovation and customer satisfaction, we strive to provide comprehensive solutions for our clients worldwide.Job OverviewWe are seeking a highly experienced Senior Financial Account Manager to join our team in Amsterdam,...

  • Finance Expert

    3 dagen geleden


    Amsterdam, Noord-Holland, Nederland CSC Global Voltijd

    About CSC GlobalCSC Global is a leading provider of knowledge-based solutions to clients worldwide. With offices and capabilities in over 140 jurisdictions, we offer a unique blend of business, legal, and financial services. Our team of experts empowers employees to bring the right solutions to market, meeting customer demand with precision.Job DescriptionWe...


  • Amsterdam, Noord-Holland, Nederland H&M Group Voltijd

    We are seeking a talented Customer Service Representative to join our team as a Fashion Expert. This is an exciting opportunity for someone who is passionate about fashion, customer service, and providing exceptional shopping experiences.Key Responsibilities:Provide customers with high-level service at every turn, from initiating conversations to assisting...


  • Amsterdam, Noord-Holland, Nederland Corporate - Amsterdam Voltijd

    Job SummaryWe are seeking an experienced Global Social Media Strategist to join our team in Amsterdam. This role will be responsible for developing and executing a world-class social media strategy that drives brand awareness, engagement, and conversion across diverse platforms.The successful candidate will have a minimum of 10 years of digital marketing...


  • Amsterdam, Noord-Holland, Nederland Rituals Voltijd

    Are you a passionate customer advocate looking to make a real impact in a fast-paced environment? Do you thrive on building strong relationships and delivering exceptional customer experiences?About the RoleWe are seeking an enthusiastic Customer Relations & Sales Ambassador to join our team at Rituals. As a key member of our Customer Service team, you will...


  • Amsterdam, Noord-Holland, Nederland MyCareer+ Voltijd

    OverviewMyCareer+ is seeking a skilled Logistics Operations Manager to lead our global logistics operations. This individual will oversee the management of logistics processes, ensure timely delivery and customer satisfaction, and implement systems to optimize efficiency.SalaryThe estimated salary for this role in the Netherlands is €80,000 - €100,000...

  • Customer Service Team Member

    22 minuten geleden


    Amsterdam, Noord-Holland, Nederland Meliá Hotels International Voltijd

    Company OverviewMeliá Hotels International is a renowned hospitality company that values exceptional guest experiences. We strive to create unforgettable moments for our customers through excellent service and warm welcomes.