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IT Support Specialist

1 maand geleden

Amsterdam, Noord-Holland, Nederland CLUSE Voltijd
About CLUSE

CLUSE is a dynamic and international team that values diversity and inclusivity. We are a young and innovative company that has grown rapidly since our inception in the Netherlands in 2013. With over 20 countries and 4,500 points of sale, we are one of Europe's coolest watch and lifestyle brands.

Job Description

We are seeking an IT Support Specialist to join our team. As our IT Support Specialist, you will be the point of contact for employees with IT-related issues or requests. You will support the IT department in handling incidents and learn the inner workings of the IT department, including infrastructure, cyber security, hardware, and software management.

Responsibilities
  • Provide first-line support for incidents and requests
  • Support the installation and maintenance of hardware and software systems
  • Assist in onboarding and offboarding employees on ICT equipment and authorization
  • Help create and maintain user guides and documentation
  • Identify and analyze problems, manage incidents, and proactively improve IT systems, functionalities, and processes
  • Monitor cloud solutions to ensure maximum uptime
Requirements
  • Currently studying or graduated with a MBO or Bachelor's degree in Computer Science, ICT, Information Science, or a related field
  • Experience with installing Enterprise Desktops (Windows 10, Mac OSX) and related software packages
  • Working knowledge of the Microsoft Office Suite
  • Interest in learning our ERP system (Oracle NetSuite) and assisting people in creating Saved Searches for their daily work
  • Flexible and hands-on mentality
  • Available for two or three days (16-24 hours per week)
  • Excellent written communication skills in English
Benefits
  • Salary matching industry standards, depending on experience
  • 25 holidays per year on a full-time basis, holiday allowance (8%), and pension scheme
  • Employee discount on our own products and a CLUSE product of your choice as a welcome gift
  • Company laptop
  • Flexible work-from-home policy
  • CLUSE & BOOZE gatherings and other events organized by our Social Events Team

We are excited to hear from you and look forward to discussing this opportunity further.