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Diabetes Patient Services Specialist

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Heerlen, Limburg, Nederland Medtronic Voltijd

Transforming Healthcare with Passion and Expertise

At Medtronic, we're committed to improving the lives of millions of people worldwide. As a key member of our team, you'll play a vital role in delivering exceptional customer service and technical support to our valued customers.

About the Role

You'll be responsible for:

  • Providing expert technical support and guidance to customers on Medtronic Diabetes products, ensuring they receive safe and reliable service.
  • Responding to customer inquiries, troubleshooting issues, and resolving concerns in a timely and professional manner.
  • Collaborating with cross-functional teams to drive innovation, improve processes, and enhance customer satisfaction.
  • Staying up-to-date with product knowledge, industry trends, and best practices to maintain a high level of expertise.

Requirements

To succeed in this role, you'll need:

  • At least 1 year of customer service or support experience in a contact centre, office, or helpdesk environment.
  • Strong oral and written language skills in German and English.
  • Effective multi-tasking skills, with the ability to navigate multiple systems and prioritize tasks.

What We Offer

We're committed to providing a competitive salary and benefits package, as well as opportunities for growth and development:

  • Flexible working environment and annual incentive plan.
  • Pension scheme and group discount on healthcare insurance.
  • Training possibilities via Cornerstone/Skills Lab.
  • Employee Assistance Program and Recognize (our global recognition program).

Our Commitment to Inclusion and Diversity

We're dedicated to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work. Our commitment to inclusion and diversity is at the heart of everything we do, and we're passionate about building a culture that reflects the diversity of our customers and communities.