Patient Services Support Specialist

2 maanden geleden


Heerlen, Limburg, Nederland Medtronic Voltijd

Transforming Healthcare with Medtronic

We are seeking a highly skilled Patient Services Support Specialist to join our team at Medtronic. As a key member of our Dutch team, you will play a vital role in building strong relationships with hospital staff, medical associations, and opinion leaders to drive innovation and transform technologies.

A Day in the Life

You will be responsible for:

  • Providing proficient disease and therapy knowledge to support customers and deliver safe and reliable customer service and product-oriented technical support for Medtronic Diabetes customers.
  • Responding to inquiries from customers concerning product operation, troubleshooting, specifications, warranty, and parts/accessories.
  • Ensuring on or above-target compliance with call quality standards and managing time effectively by prioritizing calls, follow-up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).
  • Effectively communicating with customers to resolve issues and answering questions according to department protocols and requirements.

Requirements

To be successful in this role, you will need:

  • At least 1 year of customer service or support experience in a contact centre, office, or helpdesk environment or relevant work experience.
  • Completion of secondary school.
  • Strong oral and written language skills in Dutch and English.

We Offer

We offer a competitive salary and benefits package to all our employees, including:

  • Flexible working environment.
  • Annual Incentive Plan % depending on company results.
  • Pension scheme and group discount on healthcare insurance.
  • Training possibilities via Cornerstone/Skills Lab.

Our Commitment

We are committed to inclusion, diversity, and equity, and we strive to create a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute.



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