Patient Services Support Specialist
1 maand geleden
Transforming Healthcare with Medtronic
At Medtronic, we're committed to improving healthcare outcomes for people around the world. As a key member of our team, you'll play a vital role in delivering exceptional customer service and support to our patients and customers.
About the Role
You'll be responsible for providing timely and effective support to customers with diabetes-related queries, ensuring they receive the best possible care and outcomes. Your expertise will be invaluable in resolving complex issues and providing tailored solutions.
Key Responsibilities
- Provide proficient disease and therapy knowledge to support customers in delivering safe and reliable customer service and product-oriented technical support.
- Respond to customer inquiries concerning product operation, troubleshooting, specifications, warranty, and parts/accessories.
- Ensure on-target compliance with call quality standards and manage time effectively by prioritizing calls, follow-up, and administrative tasks.
- Effectively communicate with customers to resolve issues and answer questions according to department protocols and requirements.
Requirements
- At least 1 year of customer service or support experience in a contact centre, office, or helpdesk environment or relevant work experience.
- Completion of secondary school.
- Strong oral and written language skills in Dutch and English.
What We Offer
- A competitive salary and benefits package.
- A flexible working environment.
- Annual Incentive Plan % depending on company results.
- Pension scheme and group discount on healthcare insurance.
- Training possibilities via Cornerstone/Skills Lab.
Our Commitment
We're dedicated to creating an inclusive and diverse workplace where everyone feels valued and respected. We believe that our differences are what make us stronger, and we're committed to driving equity and inclusion forward in our communities and beyond.
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