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Technical Services Supervisor
1 maand geleden
Careers that Change Lives
At Medtronic, we are seeking an experienced Technical Services Supervisor to lead our Endoscopy and Cardiac Ablation Solutions Technical Service teams. This is a unique opportunity to make a meaningful impact on patients' lives by providing exceptional technical support and leadership.
- As a Technical Services Supervisor, you will be responsible for leading and managing a team of technical specialists who provide remote product support to Medtronic personnel and healthcare professionals.
- You will oversee the daily performance of the teams, define and monitor team objectives, and manage resources to ensure the successful delivery of technical support services.
- Key responsibilities include coaching and developing team members, driving process improvements, and ensuring that Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met.
- You will also collaborate with cross-functional teams to drive business objectives and contribute to the development and implementation of technical strategies.
- With a strong technical background and leadership experience, you will be able to motivate and inspire your team to achieve exceptional results.
Must-Haves
- Bachelor's or Master's degree in engineering (biomedical/electrical/mechanical) or biomedical science with a proven technical track record.
- 3+ years of people management experience in a technical environment.
- Excellent communication and leadership skills, with the ability to work effectively in a global team.
- Fluent language skills in English, with the ability to communicate complex technical information effectively.
Nice-to-Haves
- Experience in the medical industry, with a strong understanding of medical devices and technical support.
- Work experience in a contact center or technical support environment, with a proven track record of delivering exceptional customer service.
- Analytical and problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.