Healthcare Support Specialist

1 week geleden


Heerlen, Limburg, Nederland Medtronic Voltijd
About Medtronic

Medtronic is a leading global healthcare company working to improve the lives of millions of people around the world. Our mission is to alleviate pain, restore health, and extend life. We are committed to addressing the needs of more people, in more ways, and in more places.

A Day in the Life

As a Healthcare Support Specialist - Diabetes, you will be responsible for providing high-quality customer service and technical support to patients with diabetes using Medtronic products. Your primary focus will be on delivering safe and reliable customer service, ensuring that customers have a positive experience with our products and services.

Key Responsibilities:

  • Use your disease and therapy knowledge to support customers with diabetes-related issues;
  • Respond to customer inquiries regarding product operation, troubleshooting, specifications, warranty, and accessories;
  • Maintain up-to-date product and system knowledge through training and coaching to meet quality standards and operational targets;
  • Ensure compliance with call quality standards and manage time effectively by prioritizing calls, follow-up, and administrative tasks;
  • Communicate effectively with customers to resolve issues and provide solutions aligned with department protocols and requirements;
Requirements

To succeed in this role, you should possess the following skills and qualifications:

  • At least 1 year of customer service or support experience in a contact centre, office, or helpdesk environment;
  • Completion of secondary school education;
  • Strong oral and written language skills in English and German;
  • Effective multi-tasking skills;
Benefits

We offer a competitive salary and benefits package to all our employees, including:

  • Flexible working environment;
  • Annual Incentive Plan percentage depending on company results;
  • Pension scheme and group discount on healthcare insurance;
  • Training possibilities via Cornerstone/Skills Lab;
  • Employee Assistance Program and Recognize (our global recognition program).
Our Commitment

At Medtronic, we are committed to inclusion, diversity, and equity, creating an environment where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We recognize the importance of addressing systemic inequities in our communities and strive to make a positive impact beyond our workplace.



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