Medical Device Support Specialist

1 week geleden


Heerlen, Limburg, Nederland Medtronic Voltijd

Transforming Healthcare with Medtronic

At Medtronic, we're dedicated to improving the lives of people around the world through innovative medical technology. We're seeking a highly skilled Medical Device Support Specialist to join our team.

About the Role

This is a fantastic opportunity for an experienced customer service professional to utilize their language skills and technical knowledge to support customers with Medtronic Diabetes products. You will be responsible for:

  • Providing technical support to customers, addressing their queries and concerns regarding product operation, troubleshooting, and specifications.
  • Ensuring compliance with call quality standards, managing time effectively, and achieving team and individual Key Performance Indicators (KPI).
  • Communicating effectively with customers to resolve issues and provide solutions aligned with Department and Standard Operating Procedures.

Requirements

To be successful in this role, you will need:

  • At least 1 year of customer service or support experience in a contact centre, office, or helpdesk environment or relevant work experience.
  • Strong oral and written language skills in Dutch and English.
  • Effective multi-tasking skills, navigating between programs to access customer data and input text during calls.

What We Offer

As a valued member of our team, you can expect:

  • A competitive salary and benefits package.
  • A flexible working environment.
  • Annual Incentive Plan percentage depending on company results.
  • Pension scheme and group discount on healthcare insurance.
  • Training possibilities via Cornerstone/Skills Lab.

Our Commitment to Inclusion and Diversity

At Medtronic, we're committed to creating a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We believe that equity starts beyond our workplace and we must play a role in addressing systemic inequities in our communities to have long-term sustainable impact.


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