Diabetes Patient Services Support Dutch

4 maanden geleden

Heerlen, Nederland Medtronic Voltijd

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Medtronic is working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. This is the ideal opportunity to join us and be part of our commitment to the health of others.

Our Dutch team builds strong and lasting business relationships with hospital staff, medical associations, and opinion leaders, to achieve that goal. By demonstrating medical-technical expertise and partnering closely with physicians and research institutes, we drive innovation, transform technologies, and help shape the industry.

You will be responsible for:

- Using proficient disease and therapy knowledge to support customers to deliver safe and reliable customer service and product oriented technical support for Medtronic Diabetes customers. Acting on training and coaching to ensure up to date product and system knowledge is maintained to meet our expected quality standards and set operational targets.
- Responding to inquiries from customers concerning product operation, troubleshooting, specifications, warranty, and parts/accessories.
- Ensuring on or above-target compliance with call quality standards and manage time effectively by prioritizing calls, follow-up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).
- Effectively communicating with customers to resolve issues and answering questions according to department protocols and requirements. Ensuring support and solutions provided are aligned with Department and Standard Operating Procedures and coordinating the return flow for all Diabetes products for quality analysis.
- Accurately and consistently documenting customer feedback and troubleshooting completed.

Must Haves
- At least 1 year of customer service or support experience in a contact centre, office or helpdesk environment or relevant work experience
- Completion of secondary school
- Strong oral and written language skills in: Dutch and English
- Effective multi-tasking (navigating between programs to access customer data and input text during call)

Nice to Haves
- Post-secondary education
- Experience using: SAP and MS Office suite (Word, Excel, Outlook)
- Experience troubleshooting medical equipment/services in contact centre/helpdesk

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity

here

  • Diabetes Patient Services Support Dutch and English

    2 maanden geleden

    Heerlen, Nederland Medtronic Voltijd

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life **:Medtronic is working to improve how healthcare addresses the needs of more people, in more...

  • Diabetes Patient Services Support Dutch and English

    4 dagen geleden

    Heerlen, Nederland Medtronic Voltijd

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life**:Medtronic is working to improve how healthcare addresses the needs of more people, in more...

  • Diabetes Patient Services Representative Dutch and English

    2 weken geleden

    Heerlen, Nederland Medtronic Voltijd

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life**:Medtronic is working to improve how healthcare addresses the needs of more people, in more...

  • Diabetes Patient Services Support German Speaking

    2 weken geleden

    Heerlen, Nederland Medtronic Voltijd

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life**:Medtronic is working to improve how healthcare addresses the needs of more people, in more...

  • Diabetes Patient Services Support German and English

    8 maanden geleden

    Heerlen, Nederland Medtronic Voltijd

    **Careers that Change Lives** Medtronic is working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. This is the ideal opportunity to join us and...

  • Diabetes Patient Services Support French and English

    8 maanden geleden

    Heerlen, Nederland Medtronic Voltijd

    **Careers that Change Lives** Medtronic is working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. This is the ideal opportunity to join us and...

  • Diabetes Patient Services Support

    4 maanden geleden

    Heerlen, Nederland Medtronic Voltijd

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Responsibilities may include the following and other duties may be assigned. - Provides advice...

  • Patient Support Representative with French

    1 maand geleden

    Heerlen, Nederland Medtronic Voltijd

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. So, what are the patients calling us about? We work with people who have a cardiac device implanted in their body,...

  • HR Generalist

    2 maanden geleden

    Heerlen, Nederland Healthcare Deutschland GmbH Voltijd

    **Your mission**: - Oversee the entire employee lifecycle, including recruitment, onboarding, performance management, and offboarding. - Ensure compliance with Dutch labor laws and maintain accurate HR records and policies. - Act as a trusted advisor for managers and employees, resolving workplace issues and fostering a positive work environment. - Identify...

  • Diabeter Finance Lead

    2 maanden geleden

    Heerlen, Nederland Medtronic Voltijd

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life **:Are you passionate about using innovation to improve lives? Want to explore how data and...

  • Praktijkondersteuner Somatiek En/of Ouderenzorg

    7 maanden geleden

    Heerlen, Nederland HuisartsenOZL Voltijd

    Praktijkondersteuner Somatiek bij Huisartsen OZL betekent dat je werkt binnen huisartsenpraktijken binnen de regio Oostelijk Zuid-Limburg. Vind je het leuk om ervaring op te doen binnen wisselende huisartsenpraktijken en jezelf verder te professionaliseren als praktijkondersteuner Somatiek? Kom dan vrijblijvend kennismaken! Samen kijken we welke manier van...

  • Praktijkondersteuner Somatiek Huisartsenzorg

    4 maanden geleden

    Heerlen, Nederland Huisartsen OZL Voltijd

    _Praktijkondersteuner Somatiek bij Huisartsen OZL betekent dat je werkt binnen huisartsenpraktijken binnen de regio Oostelijk Zuid-Limburg. Vind je het leuk om ervaring op te doen binnen wisselende huisartsenpraktijken en jezelf verder te professionaliseren als praktijkondersteuner Somatiek? Kom dan vrijblijvend kennismaken! Samen kijken we welke manier van...

  • Customer Care Representative with French, Dutch and

    3 maanden geleden

    Heerlen, Nederland Medtronic Voltijd

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life**: Working in CCOO means being close to our customers and critical people inside hospitals,...

  • Business Process Improvement Analyst

    4 maanden geleden

    Heerlen, Nederland Medtronic Voltijd

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life We seek out and hire a diverse workforce at every level. We need fresh ideas and inclusive...

  • Customer Service Representative Spanish/english

    7 maanden geleden

    Heerlen, Nederland Medtronic Voltijd

    **Careers that Change Lives** Are you looking for a versatile job in a world-leading healthcare technology company? Do you enjoy providing sales support and working in an international, inspiring, and dynamic environment? To support our Specialized Services Customer Care team, we are currently looking for a fulltime, customer-focused, and accurate Customer...

  • Customer Service Representative French/english

    7 maanden geleden

    Heerlen, Nederland Medtronic Voltijd

    **Careers that Change Lives** Are you looking for a versatile job in a world-leading healthcare technology company? Do you enjoy providing sales support and working in an international, inspiring, and dynamic environment? To support our Specialized Services Customer Care team, we are currently looking for a fulltime, customer-focused, and accurate Customer...

  • Facility Coordinator

    4 weken geleden

    Heerlen, Nederland GXO Logistics Voltijd

    **Logistics at full potential** Are you someone who takes pride in keeping things organised and ensuring the workplace is a safe and welcoming environment? Do you thrive as part of a strong team and live close to Heerlen? If so, we might have the perfect role for you! We’re looking for an enthusiastic and motivated **Facility Coordinator** to join our...

  • Scaffolder Vca Accommodation Provided

    7 maanden geleden

    Heerlen, Nederland Limburg Social Services Voltijd

    **Scaffolder, Industrial. Accommodation Provided** **Various locations in the Limburg region, Netherlands** **Requirements**: - Possession of a VCA certificate. - Own transportation is essential for commuting to different work sites. - Proficiency in English or Dutch. - Strong work ethic and willingness to learn. **Responsibilities**: - Erecting and...

  • Laborer. Accommodation Provided

    7 maanden geleden

    Heerlen, Nederland Limburg Social Services Voltijd

    **Laborer - Construction** **Location: Maastricht and Beek, Netherlands** We are currently seeking reliable and hardworking Laborers to join our team at two locations in Maastricht and Beek. As a Laborer, you will play a crucial role in various construction and maintenance projects. **Requirements**: - Possession of a Dutch VCA certificate. - Own...

  • Courier.

    3 maanden geleden

    Heerlen, Nederland Adecco Voltijd

    Join the Uber Eats Team! Take control of your work schedule, explore the city, and earn as you go with Uber Eats! As an Uber Eats courier, you’re the essential link between delicious meals from top local restaurants and happy customers. Once the customer places an order, you pick it up and ensure a quick and friendly delivery. Plus, each delivery lets you...