Patient Support Representative with French

1 dag geleden

Heerlen, Nederland Medtronic Voltijd

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

So, what are the patients calling us about? We work with people who have a cardiac device implanted in their body, or their relatives/caregivers. We educate and help with a broad variety of questions they might have and with the set-up of personalized remote monitoring systems. A constant is the continuous evolution over time of the service we offer, and the products used. We work on activities that will make us function better as a team. Anyone who sees an opportunity for improvement is invited to speak up. Calmer periods during the day give the opportunity to work on bigger or smaller projects, giving you an opportunity to show or learn preferred skills.

**Responsibilities may include the following and other duties may be assigned**:

- You will be a trusted partner, educating and answering first level technical and lifestyle-related questions to our patients mostly via the phone
- In cases where a resolution cannot be provided on the spot, escalating to second level technical staff and follow the case to make sure it gets resolved
- Contributing to the goals we set to improve as a department, as well as for your own personal growth
- We work mainly during typical office hours; however, our work schedule may need to reflect that we are supporting patients in different European countries

**Required Knowledge and Experience**:

- Excellent communication skills via phone in French, Italian and English
- Solid empathic and people skills
- Positive, culturally sensitive attitude, patience and analytical problem-solving skills
- Computer and tech savviness
- You thrive being part of a close-knit and diverse team

Background in providing patient support, experience in service focused areas and work experience in a contact center or technical support are considered advantages for this role.

**Physical Job Requirements**

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

**Benefits & Compensation**:
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

**About Medtronic**:**We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.**
**Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.**
**We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

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