Technical Services Supervisor.

7 maanden geleden

Heerlen, Nederland Medtronic Voltijd

Careers that Change Lives

Make an impact on patient’s lives for a leading global medical device company while leading the Technical Service teams for Endoscopy and Cardiac Ablation Solutions.

We are currently looking for a supervisor to lead the 2 Technical Service teams. These 2 Technical Service teams (total: 10 FTE) provide remote product support (troubleshooting advice, explaining product functionality) to Medtronic personnel and to Health Care Professionals. Questions come in via email or phone. The Technical Service team consist of technical specialists from different nationalities. The majority of the team is based in Heerlen, but some team members work from remote locations in Western Europe.

A Day in the Life

You will be fully responsible for all people management related activities for the 2 teams: monitoring daily performance, defining and monitoring team objectives, resource management Lead, motivate and build a high-performance team through coaching and quality management. You will overlook processes and projects within the scope of the team, and drive improvements and efficiency within the team A portion of time is spent on individual tasks and projects, e.g. system improvements, departmental goals, training and quality objectives Ensure that KPIs and SLAs are met Prepare, participate at and assist in audits and inspections (internal & external) You work closely together with the supervisors of the other technical service and patient contact center teams Interact with counterparts in the department, business, customers, countries and marketing. Represent the department in internal and external meetings Manage ad hoc issues and escalations

Must Haves

Bachelor’s or master’s degree in engineering (biomedical/electrical/mechanical) or biomedical science with a proven technical track record 3+ years of people management experience Understanding of management approaches such as work scheduling, prioritizing, coaching and process execution Experience of working in a technical environment Excellent communication skills Fluent language skills in English You are a clear people leader, who likes to work with a diverse technical oriented team

Nice to Haves

Experience in the medical industry Work experience in a contact center or technical support environment Analytical and problem-solving skills Proficiency in Dutch or another European language Experience with managing remote teams

We Offer

We offer a competitive salary and benefits package to all our employees:

·Flexible working environment

·Annual Incentive Plan % depending on company results

·Pensionscheme and group discount on healthcare insurance

·Training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab

·Employee Assistance Program and Recognize (our global recognition program)

Our Commitment

Our unwavering commitment to inclusion, diversity and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute.

We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have a long-term sustainable impact. 

Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

  • Field Service Supervisor

    7 maanden geleden

    Heerlen, Nederland Hoerbiger Voltijd

    North of the Netherlands HOERBIGER Benelux is an important member of the HOERBIGER Service business in Europe. We provide our customers with parts, repair and upgrade their compressors and find solutions to their technical problems. This we can only do with a strong team. As our new Field Service Supervisor you will Perform maintenance interventions...

  • Senior Technical Operations Specialist

    4 weken geleden

    Heerlen, Limburg, Nederland Medtronic Voltijd

    About the RoleWe are seeking a highly skilled Senior Technical Operations Specialist to join our Big Capital Services department at Medtronic. In this role, you will play a key part in ensuring the successful repair and return of capital equipment, working closely with cross-functional teams to identify and resolve issues.ResponsibilitiesYou will be...

  • Compressor Maintenance Expert Wanted

    4 weken geleden

    Heerlen, Limburg, Nederland Hoerbiger Voltijd

    OverviewHoerbiger Benelux is a key player in the HOERBIGER Service business in Europe, providing customers with parts, repair, and upgrade services for compressors.SalaryWe offer an estimated salary of €60,000 - €80,000 per year, commensurate with experience.Job DescriptionThe Field Service Supervisor will be responsible for performing maintenance...

  • Diabetes Patient Services Support German.

    7 maanden geleden

    Heerlen, Nederland Medtronic Voltijd

    Careers that Change Lives Medtronic is working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. This is the ideal opportunity to join us and...

  • Diabetes Patient Services Support Dutch

    3 maanden geleden

    Heerlen, Nederland Medtronic Voltijd

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Medtronic is working to improve how healthcare addresses the needs of more people, in more ways...

  • Diabetes Patient Services Support Dutch and English.

    7 maanden geleden

    Heerlen, Nederland Medtronic Voltijd

    Careers that Change Lives Medtronic is working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. This is the ideal opportunity to join us and...

  • Diabetes Patient Services Support Dutch and English

    1 maand geleden

    Heerlen, Nederland Medtronic Voltijd

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life **:Medtronic is working to improve how healthcare addresses the needs of more people, in more...

  • Diabetes Patient Services Support Dutch and English

    6 maanden geleden

    Heerlen, Nederland Medtronic Voltijd

    **Careers that Change Lives** Medtronic is working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. This is the ideal opportunity to join us and...

  • Diabetes Patient Services Support German and English

    7 maanden geleden

    Heerlen, Nederland Medtronic Voltijd

    **Careers that Change Lives** Medtronic is working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. This is the ideal opportunity to join us and...

  • Diabetes Patient Services Support French and English

    7 maanden geleden

    Heerlen, Nederland Medtronic Voltijd

    **Careers that Change Lives** Medtronic is working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. This is the ideal opportunity to join us and...

  • COVID-19 Testing, care and treatment Technical Officer

    7 maanden geleden

    Heerlen, Nederland The Elizabeth Glaser Pediatric AIDS Foundation Voltijd

    JOB DESCRIPTION Titre: COVID-19 Testing, care and treatment Technical Officer Nombre de place : 01 Localisation du poste : Région de l’Ouest Reporte au : Country Lead- UNITAID COVID 19 Project. Delai application : 12 September 2022 Contexte La Fondation Elizabeth Glaser Pediatric AIDS (EGPAF) est le leader global reconnu dans la lutte...

  • Ground Worker Accommodation Provided

    6 maanden geleden

    Heerlen, Nederland Limburg Social Services Voltijd

    **Ground Worker : Accommodation Provided in Individual Rooms** **Esloo and Maastricht, Netherlands** **Requirements**: - Possession of a **Dutch VCA certificate.**: - **Own transportation** is essential for commuting to and from work sites. - Ability to perform physical tasks and operate machinery safely. **Responsibilities**: - Assisting with...

  • Diabetes Patient Services Support

    3 maanden geleden

    Heerlen, Nederland Medtronic Voltijd

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Responsibilities may include the following and other duties may be assigned. - Provides advice...

  • External Reporting Specialist

    4 weken geleden

    Heerlen, Limburg, Nederland Medtronic Voltijd

    Medtronic Finance Operations and Control OrganizationWe are a team of finance specialists who provide financial services to various countries in the Europe, Middle East and Africa region.Job SummaryWe are seeking an External Reporting Specialist to join our team. The successful candidate will be responsible for providing external reporting services to...

  • Customer Service Representative

    2 maanden geleden

    Heerlen, Nederland Hoerbiger Voltijd

    **What you should bring with you** - MBO+ or HBO with commercial background - Minimum 5 years experience in as a customer service representative in a technical environment ideally in service environment - Experience with SAP, ideally HANA S/4 - Hands-on mentality combined with a high level of ownership - Team-player, flexible and pro-active attitude,...

  • Product Engineer I

    6 maanden geleden

    Heerlen, Nederland Medtronic Voltijd

    Careers that Change Lives Are you ready to join our Big Capital Services department? The Big Capital Engineer will report into the Big Capital Services department, Service Operations EMEA organization. You will serve as a key role in pro-actively identifying issues in returned capital equipment and identify the repair path for each piece of equipment or...

  • Customer Service Specialist DE

    6 maanden geleden

    Heerlen, Nederland Q-Interim Voltijd

    Do you want to take customer service to a higher level and contribute to het international health sector? In this company everyone takes ownership for achieving their targets, knows that their performance matters and expects appropriate recognition for their efforts. Everyone works together as a team, whether inside their function or cross-functionally...

  • Senior Environmental Health and Safety Expert

    3 weken geleden

    Heerlen, Limburg, Nederland Medtronic Voltijd

    Medtronic Senior EHS Specialist Job OpportunityWe are seeking a highly skilled Senior Environmental Health and Safety (EHS) Specialist to join our team in Heerlen, Netherlands.About the RoleIn this exciting position, you will be responsible for implementing EHS policies, programs, and systems to ensure compliance with local regulations and company...

  • Senior EHS Specialist.

    6 maanden geleden

    Heerlen, Nederland Medtronic Voltijd

    Careers that Change Lives Change your career to exploration, innovation, and championing healthcare access and equity for all. Join a healthcare technology company that alleviates pain, restores health, and extends life for more than two people every second. We are currently hiring a Senior Environmental Health and Safety (EHS) Specialist to support...

  • (Junior) Accountant External reporting.

    7 maanden geleden

    Heerlen, Nederland Medtronic Voltijd

    Careers that Change Lives Are you ready to become a team member of our growing External Reporting team? The Medtronic Finance Operations and Control organization consists of various finance functions and has a growing number of specialists worldwide, including the External Reporting team for the region of Europe, Middle East and Africa (EMEA) primary...