Customer Service Representative
1 week geleden
We are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Representative. As a key member of our Customer Service team, you will play a pivotal role in delivering exceptional service to our valued customers and consumers.
Your responsibilities will include processing and inputting orders, addressing inquiries, and providing comprehensive after-sales support via telephone or email communication channels. You will also implement various instructions and promotional offers, manage return material authorizations, provide updates on order statuses, handle requests for credit, and resolve issues related to returns, shipping discrepancies, pricing, and order inaccuracies.
As a Customer Service Representative, you will be responsible for managing calls and emails regarding stock returns, collaborating with customers, sales personnel, and warehouse teams, and processing returned goods through the SAP system.
About the CompanyOur client is a leading global supplier of fishing tackle, lures, rods, and reels. With offices in 19 countries and dedicated employees who speak 28 languages, our client is the largest manufacturer of fishing tackle in the world. Located in Breda, our modern office is easily accessible and offers a collaborative environment where innovation thrives.
As a member of our team, you will have access to abundant learning, development, and advancement opportunities, a competitive basic salary, generous travel allowance, and a supportive and welcoming environment. We foster a flexible and collaborative workplace, offering a 40-hour workweek with hybrid conditions allowing for one day of remote work.
What We Offer- Competitive salary between €2750 - €3000 per month.
- Flexible 40-hour workweek with core hours.
- Hybrid work model allowing for one remote day weekly.
- Direct path to permanent contract for high performers.
- Generous €0.23/km travel allowance, up to €305 max.
- Modern office near Breda North station for easy commute.
- Join a supportive international team of 10-20 colleagues.
- Informal, open company culture with ad-hoc team gatherings.
- Ample training via our Online Academy to boost your skills.
- Potential for professional growth within a global leader.
- Supportive leaders focused on your success and development.
- Work-life balance respected, fitting your personal needs.
We seek a customer-focused professional with a flair for communication and organization.
- Proven customer service experience.
- Fluent in French and English; other languages a plus.
- Strong communication and telephone skills.
- Excel proficient; SAP knowledge preferred.
- Positive, adaptable, with a continuous improvement mindset.
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