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About Eastman
Eastman is a global leader in specialty materials, dedicated to enhancing the quality of life through innovative products and solutions. With a commitment to safety, sustainability, and customer satisfaction, we strive to deliver exceptional results in our end markets, including transportation, building and construction, and consumables.
The Role
As a Customer Service Representative, you will be the primary point of contact for our customers, responsible for managing the entire Order to Cash process for a dedicated customer and product portfolio. You will provide exceptional customer service, handle customer inquiries and feedback, and partner with internal stakeholders to deliver results consistent with our business strategy.
Key Responsibilities
- Manage the entire Order to Cash process for a dedicated customer and product portfolio
- Handle and coordinate customer requests in line with our company policies and procedures
- Frequent interaction with internal business partners, such as Account Management, Planning, and Logistics, as well as with our Operation Center
- Daily interaction (verbal and written communication) with external customers
- Involvement and participation in internal projects
Requirements
- Bachelor's Degree or equivalent
- Min 3 years' experience in Customer Service, Supply Chain, Logistics, or Internal Sales experience in an international environment
- Experience with Order to Cash SAP/ERP system and/or Sales Force required
- Strong knowledge of Incoterms
- Fluent in English, both verbal and written; additional EU language is a plus
- Strong commercial acumen
- Good analytical and communication skills
About You
We are looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional service and results. If you have a strong background in customer service, supply chain, or logistics, and are fluent in English, we encourage you to apply.
