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Global Customer Service Director

1 maand geleden

Rotterdam, Zuid-Holland, Nederland LyondellBasell Voltijd
Job Overview

We are seeking a highly experienced Global Customer Service Director to lead our supply chain strategy and drive exceptional customer experiences.

About the Role

This is a critical leadership position that requires a seasoned professional with a proven track record of success in customer-facing roles. The successful candidate will be responsible for developing and executing a customer service strategy that aligns with our business objectives, focusing on delivering high-quality service, resolving issues promptly, and exceeding customer expectations.

Key Responsibilities
  • Develop and execute a customer service strategy aligned with business objectives, focusing on delivering high-quality service, resolving issues promptly, and exceeding customer expectations.
  • Build and maintain strong relationships with key customers, understanding their needs, challenges, and preferences to enhance overall customer satisfaction and loyalty.
  • Oversee the order management process from order receipt to delivery, ensuring accuracy, timeliness, and efficiency in order processing, tracking, and fulfillment.
  • Collaborate with internal teams such as production, logistics, and sales to ensure seamless coordination and communication throughout the supply chain, from order placement to delivery.
  • Establish processes and protocols for handling customer complaints and inquiries, ensuring timely resolution and effective communication to maintain customer satisfaction and loyalty.
  • Gather and analyze customer feedback and satisfaction metrics to identify trends, opportunities, and areas for improvement in products, services, and processes.
Requirements

To succeed in this role, you will need:

  • Bachelor's degree required, with a degree in Supply Chain, Business Management, or Finance preferred.
  • 15+ years of experience in positions with increasing responsibility in supply chain, purchasing, materials management, or similar customer-facing roles, with at least 5 years in supervisory roles.
  • Fluency in English required, with working knowledge of one or more other European languages preferred.
What We Offer

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus additional benefits and perks.