Global Container Service Operations Specialist

4 dagen geleden

Rotterdam, Zuid-Holland, Nederland Carrier Voltijd

About Us

At Carrier, we're a world leader in providing healthy, safe, sustainable, and intelligent building and cold chain solutions. We create impactful solutions for people and the planet – with our employees at the heart of it all.

We strive to provide a great workplace that attracts, develops, and retains the best talent, promotes engagement, fosters teamwork, and drives innovation for the benefit of our customers. Our greatest assets are the expertise, creativity, and passion of our employees – and we're excited for you to join our team.

Job Overview

We're seeking an accomplished leader to head our Global Container Service Network and Training program. This position is responsible for driving excellence in global container service operations through network capacity analysis, developing targeted training programs, and enhancing service delivery across field service teams and customers.

This role requires close collaboration with Technical Services and Product Engineering teams to develop training materials that cover a broad spectrum of technical knowledge areas.

Main Responsibilities

  • Network Capacity Analysis: Assess and project required service workshops and technician needs based on the installed base growth and maintenance demands.
  • Training Program Development: Design and implement training initiatives that elevate capabilities across field service teams, customers, and service partners. Training delivery includes in-person sessions and onsite support at customer locations.
  • Training Administration: Oversee the global container training schedule, manage registration, and leverage digital platforms for training delivery and content development.
  • Technical Collaboration: Partner with the Technical Services team and assist Product Engineers in creating comprehensive technical training manuals.
  • Network Development: Work with Aftermarket leaders to pinpoint areas for service coverage enhancement, support the consolidation of service partners, and identify top-performing partners.
  • Business Evolution Vision: Analyze and foresee the network business evolution, particularly focusing on Mods & Upgrades, to develop new revenue sources.
  • Standards and Compliance: Define repair, mods, and retrofit business standards, and initiate an annual audit program to ensure compliance and service quality.

Key Qualifications

  • Bachelor's degree or diploma in engineering or a related field (Master's preferred), with at least 4 years of relevant industry experience in training delivery.
  • At least 10 years of experience in aftersales network animation.
  • Strong experience in designing and conducting training for temperature-controlled containers.
  • Excellent communication skills, with a proven ability to simplify complex technical information into accessible training formats.

Estimated Salary: $120,000 - $180,000 per year

Location: Rotterdam EMEA HQ Container or Syracuse.

About You

Carrier values the expertise, creativity, and passion of our employees. We are committed to fostering a diverse and inclusive work environment that promotes a sense of belonging, and we strive to develop best-in-class programs and practices that provide enriching career opportunities and drive continuous improvement.

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