Principal Product Lifecycle Service Engineer
1 week geleden
Seamless customer service and technical support are essential to the success of our products. As a Principal Product Lifecycle Service Engineer at Brunel Nederland B.V., you will play a pivotal role in ensuring that our clients receive exceptional service while providing valuable expertise throughout the product lifecycle.
About the RoleWe offer an exciting opportunity for a skilled professional to join our team as a Principal Product Lifecycle Service Engineer. The successful candidate will be responsible for delivering high-quality service, driving continuous improvement initiatives, and collaborating with cross-functional teams to achieve business objectives.
Key Responsibilities:- Customer Liaison: Serve as the primary point of contact between our organization and clients, ensuring all customer needs are addressed proactively and that Service Level Agreements (SLAs) are consistently met throughout the system's lifecycle.
- Technical Assistance: Provide phone and email support for system-related issues, including troubleshooting, handling complex spare part matters, installation support, reviewing technical documentation, and managing all customer inquiries through the ticketing system.
- Product Development: Participate in new product development projects to gain in-depth knowledge of the systems, ensuring service requirements are incorporated into new designs and supporting Product Lifecycle Management (PLM) over the long term.
- Process Improvement: Define and implement both operational and organizational processes that enable high-quality product lifecycle services while driving continuous improvement initiatives.
- Customer Requests for Changes: Lead and assist with redesigns to address bug fixes, quality improvements, safety and reliability enhancements, cost optimizations, and the introduction of new features or upgrades to our systems.
- End-of-Life Management: Collaborate with development and engineering teams to design and specify replacement parts, addressing obsolescence and ensuring system longevity.
- Production Support: Work closely with production teams to resolve quality and supplier-related issues, ensuring uninterrupted manufacturing processes.
- Sales Support: Collaborate with the sales team to help address customer-focused Service Level Agreements and assist in their promotion.
We offer a competitive salary range of €65,000 - €80,000 per annum, commensurate with experience and qualifications, plus additional benefits, including health insurance, pension plan, and 25 days of annual leave.
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