Customer Service Representative
4 weken geleden
We are seeking a highly skilled and customer-focused individual to join our European Claims team as a Customer Service Associate - French. As a key member of our team, you will be responsible for assessing and resolving insurance claims in French and Dutch.
About the Role:As a Customer Service Associate - French, you will be the primary point of contact for customers who have experienced a loss or damage to their mobile phone or gadget. You will be responsible for listening to their concerns, providing solutions, and ensuring that their claims are resolved efficiently and effectively.
Key Responsibilities:- Assess and resolve insurance claims in French and Dutch
- Provide excellent customer service and support to customers
- Work collaboratively with internal teams to resolve claims
- Meet and exceed performance targets and KPIs
We offer a comprehensive training program to ensure you have the skills and knowledge required to excel in this role. You will also have the opportunity to work in a dynamic and supportive team environment, with a focus on work-life balance and employee well-being.
Requirements:To be successful in this role, you will need:
Excellent command of French and Dutch languagesStrong communication and interpersonal skillsAbility to work in a fast-paced environmentFlexibility to work part-time or full-timeSalary and Benefits:We offer a competitive salary and benefits package, including:
€2,329 gross per month at full-time (38 hours)13th month paid in December8% holiday pay28 days off per yearTravel and home office allowanceCare and welfare allowance (€45 net per month)About Assurant:Assurant is a world leader in claims and operates within the Property & Casualty insurance sector. We are passionate about inclusion, diversity, and equity, and believe in the strategic value of these principles in improving our performance and creating growth opportunities for our employees.
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