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1 maand geleden
We are seeking a highly skilled and motivated Customer Service & Operations Specialist to join our team at Ageras. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met, and helping them achieve their goals.
Key Responsibilities- Provide high-quality support to clients via chat, phone, and webinars, ensuring a seamless and personalized experience.
- Collect and forward customer feedback to relevant stakeholders, driving product development and improvement.
- Assist with bug reporting, gathering relevant customer information for reproduction and forwarding to the appropriate teams.
- Manage customer reviews on review platforms, responding promptly to maintain a positive online presence.
- Support customers with platform migration, including onboarding and transferring data from other systems.
- Provide second-line support to accountants with complex functions or bookkeeping areas.
- 2+ years of experience in a customer-facing role, with a strong focus on customer service and support.
- Excellent communication skills in both written and spoken Dutch and English.
- Ability to work independently, taking initiative and prioritizing tasks effectively.
- Strong problem-solving skills, with a focus on finding creative solutions to complex issues.
- Familiarity with mobile applications, digital solutions, and accounting knowledge is a plus.
- A competitive salary and part-time position.
- Excellent growth opportunities and a dynamic work environment.
- A collaborative and respectful company culture.
- Shared lunches and team events, including rollerskate discos and Great Gatsby parties.
We are an equal opportunity employer, committed to diversity and inclusion. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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