Senior Process Optimization Manager

22 uur geleden


Eindhoven, Noord-Brabant, Nederland SendCloud Voltijd

At SendCloud, we are seeking a highly skilled Senior Process Optimization Manager to join our team. As a key member of our operational excellence team, you will play a crucial role in driving process improvements across our customer experience teams.


About the Role



  • Lead and manage cross-functional teams to drive process optimization and improvement initiatives
  • Develop and implement process improvements to enhance customer experience and operational efficiency
  • Collaborate with stakeholders to identify areas for improvement and develop solutions to address them
  • Manage and maintain process documentation and ensure compliance with company policies and procedures

Requirements



  • At least 2-4 years of experience in process optimization, project management, or operational excellence
  • Prior experience in logistics, e-commerce, SaaS, or a similar industry
  • Experience leading and developing teams, with at least 2-4 years in a leadership role
  • Familiarity with managing complex projects, including scope definition, resource management, and timeline adherence
  • Excellent communication and interpersonal skills
  • Written and verbal fluency in English is mandatory, another European language is considered a plus

What We Offer



  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • A chance to be part of a fast-growing company that is changing the face of e-commerce and shipping

Our Values



  • No bullshit - we value honesty, transparency, and openness
  • Grow & Win - we encourage learning and improvement
  • Have fun - we believe in being ourselves and having fun at work

How to Apply


Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you


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