Senior Process Optimization Manager
22 uur geleden
At SendCloud, we are seeking a highly skilled Senior Process Optimization Manager to join our team. As a key member of our operational excellence team, you will play a crucial role in driving process improvements across our customer experience teams.
About the Role
- Lead and manage cross-functional teams to drive process optimization and improvement initiatives
- Develop and implement process improvements to enhance customer experience and operational efficiency
- Collaborate with stakeholders to identify areas for improvement and develop solutions to address them
- Manage and maintain process documentation and ensure compliance with company policies and procedures
Requirements
- At least 2-4 years of experience in process optimization, project management, or operational excellence
- Prior experience in logistics, e-commerce, SaaS, or a similar industry
- Experience leading and developing teams, with at least 2-4 years in a leadership role
- Familiarity with managing complex projects, including scope definition, resource management, and timeline adherence
- Excellent communication and interpersonal skills
- Written and verbal fluency in English is mandatory, another European language is considered a plus
What We Offer
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- A chance to be part of a fast-growing company that is changing the face of e-commerce and shipping
Our Values
- No bullshit - we value honesty, transparency, and openness
- Grow & Win - we encourage learning and improvement
- Have fun - we believe in being ourselves and having fun at work
How to Apply
Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you
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