IT Product Support Specialist

3 weken geleden


Best, Noord-Brabant, Nederland Philips Voltijd
Job Title: IT Product Support Specialist

At Philips, we are committed to transforming cancer diagnosis and treatment with our Digital Pathology solutions. We are seeking an experienced IT Product Support Specialist to join our team and support our customers in achieving their goals.

About the Role:

This is a challenging and rewarding role that requires a strong understanding of service delivery and escalation management in a B2B environment. As an IT Product Support Specialist, you will be responsible for providing technical support to our customers, resolving issues, and ensuring that our Digital Pathology solutions meet their needs.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and remote access
  • Resolve customer issues in a timely and efficient manner
  • Collaborate with internal teams to resolve complex issues
  • Develop and maintain knowledge articles and documentation
  • Stay up-to-date with the latest technologies and solutions
Requirements:
  • Significant experience in business, technical, and clinical domains
  • Strong understanding of service delivery and escalation management in a B2B environment
  • Excellent problem-solving, communication, and customer-facing skills
  • Ability to manage cloud and enterprise solutions
  • Strong knowledge of IT solutions, including application software, operating systems, and security
What We Offer:

At Philips, we offer a dynamic and supportive work environment, competitive compensation and benefits, and opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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