Transaction Services Account Manager
2 maanden geleden
Job Summary
The Transaction Services Account Manager is responsible for owning the Transaction Services relationship for selected multinational Wholesale Banking clients at a global level. This involves managing existing Payment & Cash Management and Trade Finance mandates, as well as taking on a proactive role to ensure client satisfaction targets are met and the commercial and operational quality of the service continuously improves.
Key Responsibilities
- Manage a portfolio of approximately 15 Wholesale Banking clients, working closely with Client Services teams to ensure day-to-day servicing meets client needs.
- Act as the primary contact for clients, responsible for client satisfaction and end-to-end management of the global Transaction Services relationship.
- Proactively monitor client revenues, conduct regular client reviews, and make recommendations to improve service levels and client satisfaction.
- Collaborate with TS Sales Consultants, TS Product Managers, Relationship Managers, and other stakeholders to ensure seamless delivery of services.
- Report to the Head of TS Account Management NL, ensuring alignment with business objectives and strategies.
Requirements
- Higher education (HBO) or University education (Bachelor or Master's degree)
- Fluency in Dutch and English, both written and verbally, is required
- Lending and/or Trade background is preferable
- Strong organizational skills, commercial focus, eye for detail, and a can-do attitude
- Ability to work in a team environment, with a focus on client satisfaction and service excellence
What We Offer
- A competitive salary tailored to your qualities and experience
- Flexible working hours and the possibility to work from home
- Reimbursement for travel expenses
- 24 vacation days with a 36-hour working week, or 27 vacation days with a 40-hour working week
- Pension scheme
- 13th month salary
- Individual Savings Contribution (BIS), 3.5% of your gross annual salary
- 8% Holiday payment
- Personal growth and challenging work with endless possibilities to realize your ambitions
- An informal working environment with innovative colleagues who strive for the very best
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