Front of House Lead

1 maand geleden

Amsterdam, Noord-Holland, Nederland Sea Containers London Voltijd
Job Title: Front of House Lead

At Pulitzer Amsterdam, we're seeking a skilled Front of House Lead to join our team. As a key member of our operations team, you'll play a pivotal role in ensuring seamless guest experiences.

Key Responsibilities:
  • Lead the Front of House Team, ensuring smooth operations and exceptional guest service.
  • Address guest complaints and issues promptly, providing solutions and exceeding expectations.
  • Facilitate effective communication within the Front of House Department and with other hotel departments.
  • Plan and anticipate hotel occupancy, guest expectations, and VIP needs to ensure seamless operations.
  • Oversee Lost & Found procedures and maintain overall cleanliness standards throughout the hotel.
  • Serve as the first point of contact for Operations Medewerkers, offering assistance and advice as needed.
  • Assist with HR-related tasks within the Rooms Department, including scheduling, hour-registration, and feedback conversations with team members.
  • Provide training and coaching to Operations Medewerkers and other employees as required.
Requirements:
  • Flexibility to work different shifts, including nightshifts, on weekdays, weekends, and public holidays.
  • Minimum of 6 months of experience as an operational leader within a Rooms Department (Housekeeping or Front of House).
  • Physical strength to stand for an entire shift and handle equipment such as furniture and vacuum cleaners.
  • Proficiency in systems used within the Rooms Department.
  • Training skills to effectively coach and train Operations Medewerkers in their roles.
  • Strong communication skills in English, with experience leading a team of diverse cultural backgrounds being an advantage.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunity to work with a dynamic team in a fast-paced environment.
  • Professional development and training opportunities.
  • Discounts on hotel stays and services.
  • Access to our employee benefits platform, YourCampus.

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