Sales Operations Coordinator
4 weken geleden
As a Sales Support Coordinator at United Legwear and Apparel Company, you will play a crucial role in our Operations team, working collaboratively with Sales Support members, Sales Managers, and the full Sales Operations team. Your primary responsibility will be to ensure seamless coordination and efficiency in sales operations, providing indispensable support to the European wholesale division.
Key Responsibilities:
- Pro-actively execute and answer all kinds of questions regarding orders, returns, product information, invoices, and deliveries.
- Work with our seasonal content (imagery and copy) and providing all business partners with needed tools.
- Coordinate the provision of seasonal samples to our partners
- Offer support to the international sales team such as showroom preparations, buying tool preparations, cancellations, submitting (re)orders, after sales, and in-season reporting
- Coordinate efficient support as the link between logistics, Order management, credit & collections, and the fulfillment team
- Sales order creation, Invoice processing, Delivery maintenance, and Reporting.
- Ensure maximum efficiency in order processing, delivery execution, and payment fulfillment. It requires communication with multiple departments and international counterparts.
- Assist in managing sales orders, ensuring accuracy, and timely processing.
- Coordinate with the sales team to generate sales reports and analyze performance data.
- Handle customer inquiries, resolve issues, and maintain strong relationships with European wholesale clients and distributors.
- Support the Sales managers and Directors with administrative tasks, calendar management
- Collaborate with the global team based in the USA to implement and improve sales support processes.
- Prepare and manage sales presentations and marketing materials.
- Advise on stock levels and work closely with the planning team to ensure timely deliveries.
- Provide language support in both French and English for sales-related communications and documentation.
Requirements:
- Fluent in both French and English (spoken and written).
- Experienced in Excel. Proficiency in ERP-systems & BI tool such as Exenta and Power BI is a big plus
- Previous experience in fashion retail sales or a similar customer-facing role is highly desirable
- Enthusiastic, proactive, and able to thrive in a collaborative team environment
- Exceptional communication and interpersonal abilities
- Teamplayer by nature; Ability to thrive in a collaborative team environment
- Problem solver with a service-oriented mindset and sparring partner for our customers
- You have a very structured and organized way of working and you know how to streamline our business
What We Offer:
Join a passionate finance team working at our beautiful showrooms in Hoofddorp
Dress to impress with 28% employee discounts on our webshop and VIP access to sample sales for friends & family, showcasing our latest collections at discounted rates
Enjoy our scrumptious freshly prepared lunch meals for just 3.90, along with all-day coffee, drinks, and snacks to keep you energized and refreshed
Discounted access to Class Pass, empowering you to explore a variety of fitness and wellness classes for a balanced lifestyle
Unlimited usage of Open-up, our Health & Wellbeing provider, offering 1-1 sessions with certified psychologists and lifestyle coaches, as well as access to informative masterclasses.
At United Legwear and Apparel Company, we are committed to providing a dynamic and supportive work environment that fosters growth and development. If you have a passion for customer support and a desire to make a mark, we invite you to apply and become a valuable member of our team.
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