Customer Service Operations Specialist
3 weken geleden
Company Overview:
Founded in 1998, United Legwear & Apparel Co. (ULAC) is a global designer, manufacturer, and distributor of apparel, legwear, bodywear, bags, backpacks, headwear, and accessories.
Our mission is to treat our stakeholders with respect, integrity, and fairness while delivering high-quality products.
We operate globally with headquarters in New York City and offices in various locations.
Your Role:
As a Customer Service Operations Specialist, you will be responsible for building and maintaining strong relationships with our European wholesale clients and distributors.
You will work closely with our Sales Managers and the Sales Operations team to ensure smooth and efficient customer service operations.
Key Responsibilities:
- Build and maintain relationships with our European wholesale clients and distributors.
- Process orders from entry to invoicing, ensuring each step is handled with precision.
- Address customer queries and resolve issues promptly.
- Manage sales orders, ensuring accuracy and timely processing.
- Collaborate with the global team to improve sales support processes and enhance our overall customer service.
Requirements:
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Experience in sales support or customer service operations.
- Strong organizational and time management skills.
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