Customer Service Representative
4 weken geleden
Customer Service Representative
At Speedlink, we are seeking a skilled Customer Service Representative to join our team. As a key member of our Customer Service department, you will be responsible for managing logistical flows and providing exceptional customer service.
Key Responsibilities:
- Provide customers with information regarding rates and services.
- Making bookings and monitoring shipments.
- Administrative handling of shipments.
- Keeping customers informed about the status of the shipment to be delivered.
- Registering complaints in a professional and customer-friendly way and ensuring a correct handling.
- Identifying sales signals and passing them on to the sales department.
Requirements:
- You have a completed MBO education and are available 40 hours per week.
- You have at least 3 years of experience in a similar position, preferably in the logistics sector.
- You are fluent in Dutch and English. Spanish, German, and/or French is an advantage.
- You are action-oriented, if there are problems you do not hesitate to call and look for a solution.
- You have good communication skills and know how to convey information to customers and colleagues.
- It goes without saying that you can handle Office 365.
What We Offer:
As a Customer Service Representative at Speedlink, you will have the opportunity to work in a dynamic organization where hard work, humor, and collegiality are highly valued. You will work in shifts between 7:00 and 21:00 and have the chance to grow and develop your skills in a challenging and result-oriented environment.
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