Customer Service Liaison for Pharmaceutical Logistics
7 dagen geleden
At World Courier Holland B.V., we are seeking a Customer Service Representative to join our team in The Netherlands.
Key Responsibilities:
- Provide exceptional customer service and communication to customers and prospects.
- Delve deep into customer relationships, building strong partnerships and trust.
- Plan and execute complex, urgent, and potentially life-saving shipments every day.
- Prepare and submit written quotes to customers, highlighting our competitive services.
- Deliver timely and accurate customer-specific reporting, exceeding expectations.
- Be a key player in the booking and cutting of waybills, streamlining logistics.
- Receive and reply to customer inquiries via email, phone, and our internal IT system, ensuring prompt responses.
- Monitor and track ongoing shipments, reacting promptly to any deviations or issues.
- Communicate temperature results ASAP after delivery, checking for any deviations.
- Ensure compliance with regulations (ADR/DGR/IATA) and local laws and guidelines.
- Maintain strong relationships with other World Courier offices, clients, agents, airlines, handling agents, and suppliers.
- Develop managerial skills to become a team lead according to performance and timelines.
Requirements:
- Native or fluent in English; Dutch is optional.
- Experience as a Customer Service representative in a business-to-business industry, with logistics or freight forwarding experience preferred.
- Graduate in fields like International Trade, Logistics, or similar.
- Previous experience in the pharmaceutical industry or working with pharmaceutical shipments is preferred.
- Strong knowledge of Microsoft Office.
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