Customer Service Liaison for Pharmaceutical Logistics

7 dagen geleden


Hoofddorp, Noord-Holland, Nederland World Courier Holland B.V. Voltijd

At World Courier Holland B.V., we are seeking a Customer Service Representative to join our team in The Netherlands.

Key Responsibilities:

  • Provide exceptional customer service and communication to customers and prospects.
  • Delve deep into customer relationships, building strong partnerships and trust.
  • Plan and execute complex, urgent, and potentially life-saving shipments every day.
  • Prepare and submit written quotes to customers, highlighting our competitive services.
  • Deliver timely and accurate customer-specific reporting, exceeding expectations.
  • Be a key player in the booking and cutting of waybills, streamlining logistics.
  • Receive and reply to customer inquiries via email, phone, and our internal IT system, ensuring prompt responses.
  • Monitor and track ongoing shipments, reacting promptly to any deviations or issues.
  • Communicate temperature results ASAP after delivery, checking for any deviations.
  • Ensure compliance with regulations (ADR/DGR/IATA) and local laws and guidelines.
  • Maintain strong relationships with other World Courier offices, clients, agents, airlines, handling agents, and suppliers.
  • Develop managerial skills to become a team lead according to performance and timelines.

Requirements:

  • Native or fluent in English; Dutch is optional.
  • Experience as a Customer Service representative in a business-to-business industry, with logistics or freight forwarding experience preferred.
  • Graduate in fields like International Trade, Logistics, or similar.
  • Previous experience in the pharmaceutical industry or working with pharmaceutical shipments is preferred.
  • Strong knowledge of Microsoft Office.


  • Hoofddorp, Noord-Holland, Nederland World Courier Holland B.V. Voltijd

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team in The Netherlands. As a key member of our Customer Service team, you will be responsible for the end-to-end logistical coordination of complex, urgent, and potentially life-saving shipments.ResponsibilitiesDevelop and maintain strong relationships with customers and...


  • Hoofddorp, Noord-Holland, Nederland World Courier Holland B.V. Voltijd

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team in The Netherlands. As a key member of our Customer Service team, you will be responsible for the end-to-end logistical coordination of complex, urgent, and potentially life-saving shipments every day.ResponsibilitiesCommunicate and contact with customers and...


  • Hoofddorp, Noord-Holland, Nederland World Courier Holland B.V. Voltijd

    Job SummaryWe are seeking a Customer Service Representative to join our team in The Netherlands.Key ResponsibilitiesCommunicate and contact with customers and prospects.Develop customer relationships.Plan and execute shipment orders.Prepare and submit written quotes to customers.Provide customer-specific reporting.Be a key player in booking and cutting...


  • Hoofddorp, Noord-Holland, Nederland Cencora Voltijd

    Job DescriptionAt Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. We are seeking a motivated Customer Service Representative to join our Customer Service team in The Netherlands.Key Responsibilities:Communication and contact with customers and...


  • Hoofddorp, Noord-Holland, Nederland World Courier Holland B.V. Voltijd

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team in The Netherlands. As a key member of our Customer Service team, you will be responsible for the end-to-end logistical coordination of complex, urgent, and potentially life-saving shipments every day.ResponsibilitiesCommunicate effectively with customers and...


  • Hoofddorp, Noord-Holland, Nederland Scotch & Soda Voltijd

    About Scotch & Soda:Scotch & Soda is a global designer, manufacturer, and distributor of apparel, legwear, bodywear, bags, backpacks, headwear, and accessories. As a joint venture partner of PUMA North America and licensee of various renowned brands, we operate globally with headquarters in New York City and offices in various locations.Our Mission:We strive...

  • Customer Service Specialist

    4 weken geleden


    Hoofddorp, Noord-Holland, Nederland Status Pro Voltijd

    Job Title: Customer Service SpecialistWe are seeking a highly skilled and experienced Customer Service Specialist to join our team at Status Pro. As a Customer Service Specialist, you will be responsible for providing top-notch service to our logistics customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide exceptional customer...


  • Hoofddorp, Noord-Holland, Nederland Cencora Voltijd

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team in The Netherlands. As a key member of our Customer Service team, you will be responsible for the end-to-end logistical coordination of complex, urgent, and potentially life-saving shipments every day.Responsibilities Communicate and contact with customers and prospects...


  • Hoofddorp, Noord-Holland, Nederland Cencora Voltijd

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team in The Netherlands. As a key member of our Customer Service team, you will be responsible for the end-to-end logistical coordination of complex, urgent, and potentially life-saving shipments every day.Key ResponsibilitiesCommunicate and contact with customers and...


  • Hoofddorp, Noord-Holland, Nederland Speedlink Voltijd

    Speedlink - Customer Service Representative OpportunityWe are looking for a skilled Logistics Service Representative to join our team at Speedlink. This challenging role offers an attractive salary and the chance to grow with a dynamic organization.About the Role:As a Logistics Service Representative, you will be responsible for delivering excellent customer...


  • Hoofddorp, Noord-Holland, Nederland Speedlink Voltijd

    Customer Service AgentWe are seeking a highly skilled and experienced Customer Service Agent to join our team at Speedlink. As a Customer Service Agent, you will be responsible for managing logistical flows and providing exceptional customer service to our international customers, colleagues, and suppliers.Key Responsibilities:Provide customers with accurate...


  • Hoofddorp, Noord-Holland, Nederland World Courier Holland B.V. Voltijd

    At World Courier Holland B.V., we are seeking a highly skilled Customer Service Representative to join our team in The Netherlands.We offer a dynamic and collaborative work environment with a great culture, where you will have the opportunity to work independently and as part of a team.As a Customer Service Representative, you will be responsible for the...

  • Customer Service Director

    2 weken geleden


    Hoofddorp, Noord-Holland, Nederland InVue Voltijd

    Job DescriptionDirector of Customer CareInVue is a global company headquartered in the US, which provides retailers and commercial retail businesses with innovative sales enablement and security hardware and software solutions. Our products balance the need for increasing sales and associate productivity with theft prevention and security requirements and...


  • Hoofddorp, Noord-Holland, Nederland Speedlink Voltijd

    Speedlink is seeking a highly skilled Logistics Service Coordinator to join our team. As a key member of our customer service department, you will play a crucial role in ensuring seamless logistical flows and providing exceptional support to our international customers.We are looking for an experienced professional with a strong background in logistics and...


  • Hoofddorp, Noord-Holland, Nederland Speedlink Voltijd

    Customer Service RepresentativeAt Speedlink, we are seeking a highly skilled Customer Service Representative to join our dynamic team. As a key member of our Customer Service department, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction and loyalty.Key Responsibilities:Respond to customer inquiries and...

  • Customer Service Expert

    1 week geleden


    Hoofddorp, Noord-Holland, Nederland Maersk Voltijd

    As a Customer Service Expert at Maersk, you will play a vital role in ensuring a smooth end-to-end shipment process for our clients. You will be responsible for monitoring all outgoing and incoming Ocean transport orders, responding to customer requests via various channels, and being the primary point of contact for our customers.Key responsibilities...


  • Hoofddorp, Noord-Holland, Nederland Speedlink Voltijd

    Customer Service RepresentativeAt Speedlink, we are seeking a skilled Customer Service Representative to join our team. As a key member of our Customer Service department, you will be responsible for managing logistical flows and providing exceptional customer service.Key Responsibilities:Provide customers with information regarding rates and services.Making...


  • Hoofddorp, Noord-Holland, Nederland Speedlink Voltijd

    Customer Service AgentWe are seeking a skilled Customer Service Agent to join our team at Speedlink. As a Customer Service Agent, you will be responsible for managing logistical flows and providing exceptional customer service.Key Responsibilities:Provide customers with accurate information regarding rates and services.Process bookings and monitor shipments...


  • Hoofddorp, Noord-Holland, Nederland Abbott Voltijd

    This role in the Abbott Diagnostics Customer Services and Support team focuses on delivering timely and accurate assistance, technical information, and advice regarding ADD products and services. The primary goal is to maintain and improve customer relationships.The ideal candidate will possess excellent problem-solving skills, exceptional communication...


  • Hoofddorp, Noord-Holland, Nederland Maersk Voltijd

    Senior Logistics Coordinator Opportunity at MaerskMaersk, a global leader in integrated logistics, is seeking a Senior Logistics Coordinator to join their team. As a key player in the company's ocean freight operations, this role will be responsible for ensuring seamless end-to-end shipment processes for customers.About the RoleWe offer an exciting job...