Customer Service Representative
1 week geleden
We are seeking a skilled Customer Service Representative to join our team in The Netherlands. As a key member of our Customer Service team, you will be responsible for the end-to-end logistical coordination of complex, urgent, and potentially life-saving shipments every day.
Responsibilities
Communicate and contact with customers and prospects
Develop customer relationships
Plan and execute shipment orders
Prepare and submit written quotes to customers
Provide customer-specific reporting
Be a key player in booking and cutting waybills
Receive and reply to enquiries via email, phones, and throughout our internal IT system
Monitor and track ongoing shipments, react to any deviations
Communicate temperature results as soon as possible after delivery, check and note any deviations
Work with regulations (ADR/DGR/IATA) as well as with local laws and guidelines
Build and maintain relationships with other World Courier offices, clients, agents, airlines, handling agents, and suppliers
Requirements
Ability to communicate effectively both orally and in writing
Strong interpersonal skills, team player, and quick learner
Strong organizational skills; attention to detail
Ability to resolve issues quickly and efficiently
Ability to represent a positive and professional image
Ability to learn fast in new platforms or systems
Ability to work independently and self-organized
What Cencora Offers
All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.
Work Environment
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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