Customer Service Specialist
2 weken geleden
We are seeking a highly skilled and experienced Customer Service Specialist to join our team at Status Pro. As a Customer Service Specialist, you will be responsible for providing top-notch service to our logistics customers, ensuring their needs are met and exceeded.
Key Responsibilities:- Provide exceptional customer service to logistics customers via phone, email, and chat
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- Develop and maintain strong relationships with customers to increase loyalty and retention
- Stay up-to-date with company policies and procedures to ensure accurate and efficient service delivery
- Minimum 2 years of experience in a customer service role, preferably in logistics or transportation
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and technical skills, with ability to learn new systems and software
- Fluency in Dutch and English, both written and spoken
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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