Customer Service Specialist

2 weken geleden


Hoofddorp, Noord-Holland, Nederland Status Pro Voltijd
Job Title: Customer Service Specialist

We are seeking a highly skilled and experienced Customer Service Specialist to join our team at Status Pro. As a Customer Service Specialist, you will be responsible for providing top-notch service to our logistics customers, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Provide exceptional customer service to logistics customers via phone, email, and chat
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Develop and maintain strong relationships with customers to increase loyalty and retention
  • Stay up-to-date with company policies and procedures to ensure accurate and efficient service delivery
Requirements:
  • Minimum 2 years of experience in a customer service role, preferably in logistics or transportation
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and technical skills, with ability to learn new systems and software
  • Fluency in Dutch and English, both written and spoken
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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