Support Specialist
1 maand geleden
We are seeking an experienced Support Specialist to join our team at TAGGRS. As a key member of our Service Desk team, you will be responsible for providing top-notch support to our customers, ensuring they get the most out of our tracking solutions.
Key Responsibilities- Handle first-line calls, chats, emails, and tickets from our Self Service Portal, resolving incidents and providing timely resolutions.
- Collaborate with colleagues to resolve complex issues and provide advice on process improvements.
- Compile user instructions and documentation to enhance the customer experience.
- Transfer knowledge and expertise to new or less experienced colleagues, serving as a point of contact and example within the team.
- At least 2 years of experience in a customer support role, preferably in the software development industry.
- Excellent communication skills, both written and verbal, to effectively assist customers.
- Strong problem-solving and troubleshooting abilities to identify and resolve technical issues related to tracking tools.
- Familiarity with Google Tag Manager.
- Ability to work independently and collaboratively in a fast-paced environment, managing multiple tasks and priorities simultaneously.
- Fluency in Dutch and English.
At TAGGRS, we are committed to providing marketers and developers with tools for optimal tracking. If you are passionate about delivering exceptional customer support and have a keen interest in tracking solutions, we encourage you to apply for this exciting opportunity.
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Support Specialist
1 maand geleden
Heerenveen, Friesland, Nederland TAGGRS VoltijdAbout the RoleWe are seeking an experienced Support Specialist to join our team at TAGGRS. As a Support Specialist, you will be responsible for handling first-line calls, resolving technical issues related to tracking tools, and providing excellent customer service.Key ResponsibilitiesHandle first-line calls via phone, chat, email, or our Self Service...
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Support Specialist
1 maand geleden
Heerenveen, Friesland, Nederland TAGGRS VoltijdAbout the RoleWe are seeking an experienced Support Specialist to join our team at TAGGRS. As a Support Specialist, you will be responsible for handling first-line calls, resolving technical issues related to tracking tools, and providing excellent customer service.Key ResponsibilitiesHandle first-line calls via phone, chat, email, or our Self Service...
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Support Specialist
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Heerenveen, Friesland, Nederland TAGGRS VoltijdAbout the RoleWe are seeking an experienced Support Specialist to join our team at TAGGRS. As a Support Specialist, you will play a crucial role in helping our customers get the most out of their tracking solutions.Key ResponsibilitiesProvide exceptional customer support via phone, chat, email, or our Self Service PortalResolve technical issues related to...
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