Customer Service Support Coordinator

6 dagen geleden


Rotterdam, Zuid-Holland, Nederland Hapag-Lloyd Voltijd

Customer Service Support Coordinator

About Hapag-Lloyd

We are seeking a highly skilled and customer-oriented professional to join our Customer Service department as a Coordinator. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring seamless customs activities.

Key Responsibilities:

  • Handle customs activities, including export/import manifests, in-bond handling, and customs declarations.
  • Monitor customs rejections and acceptances, and handle House Bill mismatches.
  • Follow standard processes and new requirements as communicated by management.

Requirements:

  • At least MBO thinking and working level and at least 2 years' experience in a similar position or interest in shipping.
  • Excellent command of the Dutch language and good command of the English language both verbally and in writing.
  • Ability to work well with common IT systems and applications.

About Hapag-Lloyd

Hapag-Lloyd is a leading liner shipping company with a fleet of modern container ships and a total transport capacity of 11.9 million TEU. We have a global network of offices and employees, and we are committed to delivering exceptional customer service and ensuring seamless logistics operations.



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