Customer Service and Sales Expert

7 dagen geleden


Roermond, Limburg, Nederland adidas Voltijd

Purpose and Impact:

As a Sales and Stock Room Consultant at adidas, you will play a crucial role in driving sales and profit growth by inspiring consumer loyalty and executing store operations with excellence.

Key Responsibilities:

  • Stay informed about store sales and KPI targets, and take ownership of meeting or exceeding them by utilizing all available store resources.
  • Identify opportunities for sales and KPI improvement and communicate suggestions to store management to drive commercial success.
  • Be a role model for customer service and consistently meet or exceed customers' expectations.
  • Share customer service expertise and train selected team members to refine their service skills.
  • Provide support and feedback to Retail Professionals in dealing with complex customer service situations.
  • Exhibit the adidas Brand Attitude and Values as a Brand Ambassador.
  • Utilize advanced Category expertise to meet the specific needs of demanding customers.
  • Guide and train team members on foundational and seasonal brand and product knowledge, especially in assigned Categories.
  • Adhere to established policies and procedures.
  • Execute and maintain Visual Merchandising and In-Store Communication standards.
  • Process merchandise deliveries efficiently and constantly replenish merchandising fixtures to ensure the store's product offer is represented on the sales floor.
  • Complete cash register transactions accurately and minimize loss in the stockroom and sales floor.
  • Perform all store operations safely, effectively, and efficiently.
  • Collaborate productively and respectfully with team members.
  • Make yourself available to support other team members when needed.
  • Complete applicable training programs and apply learning on the job.
  • Seek coaching and learning opportunities to continually improve performance.

Authorities:

  • Not Applicable

Key Relationships:

  • Customers
  • Peers and Supervisor

Knowledge, Capabilities, and Experience:

  • Advanced Retail Professional Competencies

Minimum Qualifications:

  • Minimum 6 months of work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and solid product, retail, and industry understanding.
  • Basic numeracy and literacy and advanced verbal communication skills.


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