IT Support Specialist
7 dagen geleden
At SkySys, we are seeking a skilled IT Support Specialist to join our team. As a Desktop Engineer, you will be responsible for providing top-notch IT infrastructure field support, including troubleshooting hardware, software, and operating system issues. Your expertise will be essential in fixing problems without impacting hardware warranty or customer security compliance requirements.
Key Responsibilities
Provide IT infrastructure field support, including troubleshooting hardware, software, and operating system issues.
Install, troubleshoot, and fix desktops, printers, laptops, and other computer peripherals hardware problems, as well as desktop applications.
Perform smart hand activities under instruction-based activities at sites.
Lift and move computer equipment weighing up to 50Lbs.
Skilled in desk-side support and PC break/fix, including basic administration of Windows O/S.
Experience with Anti-spyware and Anti-virus software.
Familiarity with TCP/IP networking, DNS, DHCP, VPN, and RDP.
Smart hand support for peripheral and networking hardware, including monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels.
Troubleshoot issues with systems and networks using good deductive reasoning skills.
Good written and oral communication skills with clients and management, as well as people skills.
Ability to work with deadlines and complete tasks on-time.
Preferably with an Associate's Degree in Electronics and CompTIA A+ Certification.
Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.).
Basic understanding and troubleshooting of Mobile Device Management system (Airwatch / Xenmobile / Mobile iron etc.).
Basic understanding and troubleshooting for VDI, SCCM/LanDesk/Altris, Skype for Business, OneDrive.
Requirements
Good customer management skills.
Good in oral and written communication.
Able to interact and work with customers at different levels.
Self-driven and result-oriented.
Really passionate about the work.
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