Support Engineer

1 maand geleden


Veldhoven, Noord-Brabant, Nederland Simac Voltijd
Wat ga je doen?

Bij Simac ITNL ben je als Support Engineer het eerste aanspreekpunt voor klanten met IT-gerelateerde vragen of problemen. Je bent verantwoordelijk voor het bieden van technische ondersteuning aan onze klanten in de Retail sector en werkt nauw samen met oplosteams en onze klanten om problemen op te lossen en technische oplossingen te bieden voor alle soorten winkelapparatuur, zoals kassa's, betaalterminals, scanners en andere hardware en software.

Je taken:
  • Het bieden van technische ondersteuning aan klanten via telefoon, e-mail of ons ticket-systeem
  • Het uitvoeren van preventief onderhoud aan de winkelapparatuur en-software apparatuur van klanten
  • Het bijhouden van documentatie over klantproblemen en oplossingen, evenals het communiceren van nieuwe oplossingen naar andere teams binnen Simac
Wat wij van je vragen?

We zoeken een sociaal en klantgerichte persoon met kennis en/of affiniteit met IT, die snel kan schakelen en werkt goed onder druk. Je bent bereid om avonden en in het weekend te werken en bent een teamspeler met een proactieve instelling.

Wat wij jou bieden?

Bij Simac ITNL bieden wij een gezellig team van collega's, waarin we samenwerken en elkaar helpen. We organiseren regelmatig sociale activiteiten, zoals vrijdagmiddagborrels en teambuildinguitjes, om de teamspirit te bevorderen. Daarnaast bieden wij diverse opleidings-en trainingsmogelijkheden aan, zoals certificeringstrajecten en cursussen, om je te ondersteunen in je persoonlijke en professionele groei. Bovendien zijn er binnen ons bedrijf voldoende kansen om door te groeien en je carriére verder te ontwikkelen.

Locatie

Ede / Velsen-Noord / Veldhoven


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