Sales and Operations Manager

2 weken geleden

Botlek Rotterdam, Nederland Page Personnel Voltijd

Als Sales and Operations Manager bij Page Personnel ben jij verantwoordelijk voor het internationale transport van A tot Z te verzorgen en in goede banen te leiden. Jij bent verantwoordelijk om de wensen van de klant te vervullen door continue in contact te staan met de verschillende afdelingen binnen de organisatie.

Omschrijving

Als Sales and Operations Manager heb je een breed scala aan verantwoordelijkheden. Hier zijn de belangrijkste taken die jouw rol omvatten:

  • Optimaliseren van operationele verkoopondersteuning: Je bent verantwoordelijk voor het stroomlijnen en verbeteren van de operationele processen binnen de verkoopafdeling. Dit omvat het efficiënt invoeren en afhandelen van verkooporders, het opstellen en uitwerken van offertes en het zorgen voor een vlotte orderafhandeling.
  • Klantcommunicatie: Je onderhoudt telefonisch contact met klanten en zorgt voor een uitstekende klantenservice. Je beantwoordt vragen, handelt klachten snel en adequaat af en bouwt sterke relaties op met klanten.
  • Transportcoördinatie: Een belangrijk aspect van jouw verantwoordelijkheden is het regelen en coördineren van transport, met name naar Spanje en andere Europese bestemmingen. Je werkt samen met rederijen en expediteurs om transporttarieven op te vragen en zorgt ervoor dat het transportproces soepel verloopt.
  • Inkomend telefoonverkeer: Je bent verantwoordelijk voor het afhandelen van inkomende telefoongesprekken, waarbij je vragen beantwoordt, informatie verstrekt en klanten op een professionele en vriendelijke manier te woord staat.
  • Administratieve taken: Je sorteert en archiveert order- en retourbonnen, beheert e-mails en zorgt voor een adequate klachtenafhandeling. Daarnaast draag je zorg voor het inlezen en invoeren van aanvragen via Excel in het offertesysteem.
  • Bijdragen aan de bedrijfscultuur: Je draagt bij aan een positieve en stimulerende werkomgeving, waarin teamleden zich verbonden voelen en met plezier samenwerken. Je draagt de waarden van verbinding, vertrouwen, verantwoordelijkheid, toewijding en plezier uit.

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