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Network Architect

1 maand geleden

Amsterdam, Noord-Holland, Nederland A10 Networks Voltijd
Job Summary

We are seeking a highly skilled Network Engineer to join our team at A10 Networks. The successful candidate will be responsible for troubleshooting, resolving, and documenting customer-reported network issues via phone and/or email. They will also provide configuration recommendations and assistance in customer service deployment, recreate reported issues in a lab environment, and work with sustaining engineering teams to investigate and resolve software and hardware defects.

Key Responsibilities
  • Troubleshoot and resolve customer-reported network issues via phone and/or email
  • Provide configuration recommendations and assistance in customer service deployment
  • Recreate reported issues in a lab environment
  • Work with sustaining engineering teams to investigate and resolve software and hardware defects
  • Perform code patch verification
  • Analyze data traces using relevant tools such as Wireshark to identify anomalies and find solutions
  • Ensure customer-reported issues are resolved to the client's satisfaction in a timely manner
Requirements
  • 4+ years of working experience in the data networking industry
  • Excellent verbal and written communication and organization skills
  • BS/MS in a computer-related field or equivalent work experience
  • Any of the advanced networking certifications is preferred (CCIE, CCNP, JNCIE, or JNCIP)
  • Extensive knowledge and experience troubleshooting Layer-2/3 protocols, such as VLANs, VRRP, OSPF, BGP, ISIS, IPv4/6, ARP, RIP, NAT, and Layer-4 protocols (TCP, UDP)
  • Demonstrate strong analytical, troubleshooting, and problem-solving skills
  • Duties may require being on call periodically and working outside normal working hours (evenings and weekends)
  • Experience providing support to direct customers, resellers, and field personnel in resolving product-related issues
  • Contribute to technical documentation/knowledge base for internal and/or external use
  • Experience with firewalls, network security, and/or Application Delivery Switches (Server Load Balancers) is preferred