Luxury Customer Experience Advisor: French E-Boutique

1 maand geleden


Amsterdam, Noord-Holland, Nederland IWC Voltijd

We are seeking a skilled and experienced Luxury Customer Experience Advisor to join our team at IWC Schaffhausen. In this role, you will be responsible for building and maintaining strong relationships with our customers to support retention and brand loyalty.

Key Responsibilities:
  • You will serve as the main point of contact for our customers across various contact channels, including phone, email, live chat, social media, and messaging apps.
  • You will build and retain your own e-boutique customer portfolio, engaging with customers and prospects via clienteling activities.
  • You will collaborate closely with our network of retail boutiques to provide exceptional customer experiences.

In addition to these responsibilities, you will bring value to our customers through top-level customer experience skills, master the extensive product portfolio and craftsmanship knowledge of the Brand, and demonstrate excellent time management skills, written and verbal communication skills at a native level, and a target-oriented attitude.

Requirements:
  • Computer literacy
  • Written and verbal communication skills at native level of Italian, plus French and English
  • Target-oriented attitude
  • Affinity with luxury customer experience
  • Team spirit and solution-oriented mindset
  • Receptiveness to feedback and development opportunities
Benefits:

We offer a competitive salary, which includes 13th month payment, yearly bonus, quarterly commission, and full reimbursement of travel costs. You will also have the opportunity to work in an international team of dedicated professionals and be exposed to different Brands and professions within the Group environment.


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