Technical Support Expert
4 weken geleden
We are seeking a highly skilled Technical Support Expert to provide exceptional technical assistance to our customers. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to troubleshoot and resolve customer issues.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat
- Troubleshoot and resolve customer issues
- Provide technical assistance to customers
- Document customer interactions
- Monitor customer feedback
Requirements:
- Bachelor's degree in Computer Science or related field
- At least 2 years of experience in customer service
- Excellent communication and problem-solving skills
- Ability to work independently
- Knowledge of customer service principles and practices
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