Interim Head of Customer Experience
2 weken geleden
High-growth startup | Operational Efficiency | Customer Health | Onboarding | NRR-driven Are you an experienced CX director with strong commercial instincts and the ability to create rapid impact in a fast-moving startup environment? We are looking for an Interim Head of Customer Experience who can keep the engine running smoothly, elevate customer health, and prepare the organization for a seamless transition to a permanent Head of CX. In this role, you will own NRR, customer health, and operational efficiency, while leading a CX organization of ~30 people. You combine strategic clarity with hands‑on leadership and know how to create structure, momentum, and performance in a growing team. Your Mission 1. Operational Excellence & Support Performance Ensure a smooth, stable operation while maintaining service quality. Keep daily operations running flawlessly Move the organization toward the one‑day resolution customer promise Reduce call abandonment rates Improve chat first response times 2. Customer Success with a Strong Onboarding Focus Guarantee that every customer is properly onboarded and reaches value quickly. Strengthen onboarding quality and consistency within CS Align onboarding outcomes directly with customer health goals 3. Professional Services – Roles, Capacity & Delivery Bring clarity, scalability, and alignment to Professional Services. Increase PS delivery capacity and tighten coordination with CS to support onboarding Align PS operations with delivery and margin targets 4. Data Team & Tech‑Touch Onboarding Lay the foundation for scalable, data‑driven onboarding. Build CX operational capability for tech‑touch onboarding Achieve a complete digital user profile for every active user within 6 months What You Bring / Must‑Haves We are looking for an experienced leader who: Has proven experience leading multifunctional teams, including tech teams Has worked in tech startups, preferably SaaS environments Combines strategic clarity with hands‑on execution Can thrive in a fast‑paced, high‑growth environment Has strong analytical skills, with the ability to translate data into actionable insights Is comfortable with 3‑4 days on site (Utrecht), collaborating closely with the team Why This Interim Role Stands Out High strategic and operational impact from day one Direct influence on retention, customer health, and NRR Lead and elevate a motivated CX team poised for growth A high‑energy startup entering its next scale stage A pivotal role in stabilizing and professionalizing the entire CX operation Seniority level Director Employment type Full‑time Job function Management Industries IT Services and IT Consulting, Software Development, and Events Services #J-18808-Ljbffr
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Interim Head of Customer Experience
2 weken geleden
Utrecht, Nederland Batenborch International VoltijdInterim Head of Customer Experience High-growth startup | Operational Efficiency | Customer Health | Onboarding | NRR-driven Are you an experienced CX director with strong commercial instincts and the ability to create rapid impact in a fast-moving startup environment? We are looking for an Interim Head of Customer Experience who can keep the engine running...
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Interim Head of Customer Experience
2 weken geleden
Utrecht, Nederland Batenborch International VoltijdInterim Head of Customer Experience Zorg ervoor dat u de volledige omschrijving hieronder leest en solliciteer direct als u ervan overtuigd bent dat u aan alle eisen voldoet. High-growth startup | Operational Efficiency | Customer Health | Onboarding | NRR-driven Are you an experienced CX director with strong commercial instincts and the ability to create...
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Interim Head of Customer Experience
1 week geleden
Utrecht, Nederland Batenborch International VoltijdHigh-growth startup | Operational Efficiency | Customer Health | Onboarding | NRR-drivenAre you an experienced CX director with strong commercial instincts and the ability to create rapid impact in a fast-moving startup environment?We are looking for an Interim Head of Customer Experience who can keep the engine running smoothly, elevate customer health, and...
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Interim Head of Customer Experience
2 weken geleden
Utrecht, Nederland Batenborch International VoltijdInterim Head of Customer ExperienceLees alle informatie over deze vacature zorgvuldig en gebruik vervolgens de sollicitatieknop hieronder om uw cv en sollicitatie te versturen.High-growth startup | Operational Efficiency | Customer Health | Onboarding | NRR-drivenAre you an experienced CX director with strong commercial instincts and the ability to create...
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Interim Head of Customer Experience — Scale NRR
2 weken geleden
Utrecht, Nederland Batenborch International VoltijdA fast-growing startup in Utrecht seeks an Interim Head of Customer Experience to elevate customer health and lead a team of around 30. This role focuses on operational efficiency and successful onboarding. Responsibilities include ensuring smooth daily operations, improving customer service metrics, and fostering a data-driven environment. The ideal...
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Interim Head of Customer Experience — Scale NRR
1 week geleden
Utrecht, Nederland Batenborch International VoltijdA fast-growing startup in Utrecht seeks an Interim Head of Customer Experience to elevate customer health and lead a team of around 30. This role focuses on operational efficiency and successful onboarding. Responsibilities include ensuring smooth daily operations, improving customer service metrics, and fostering a data-driven environment. The ideal...
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Head of Engineering
2 weken geleden
Utrecht, Nederland NXTminds VoltijdINTERIM HEAD OF ENGINEERING We also welcome more senior leadership candidates with a strong technical background, as the role might grow into a director position. We can screen candidates with availability of 3, 4 or 5 days per week starting January 2026. About the Role We are seeking an experienced Interim Head of Engineering to take over the leadership of...
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Head of Engineering
2 weken geleden
Utrecht, Nederland NXTminds VoltijdINTERIM HEAD OF ENGINEERING We also welcome more senior leadership candidates with a strong technical background, as the role might grow into a director position. We can screen candidates with availability of 3, 4 or 5 days per week starting January 2026. About the Role We are seeking an experienced Interim Head of Engineering to take over the leadership of...
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Head of Customer Success
3 dagen geleden
Utrecht, Nederland Orbisk | Zero Food Waste VoltijdJoin to apply for the Head of Customer Success role at Orbisk | Zero Food WasteAt Orbisk, we're on a mission to create a world where zero food waste isn't just a dream—it's a reality. We combine cutting-edge tech with a sustainability-first mindset to help the hospitality industry make smarter, greener choices. As a proud B-Corp, we're leading the way in...
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Head of Customer Success
4 weken geleden
Utrecht, Nederland SurePay VoltijdJoin to apply for the Head of Customer Success role at SurePay.Solliciteer (door op de betreffende knop te klikken) na het doornemen van alle gerelateerde vacature-informatie hieronder.Location: Hybrid from Utrecht | FinTech SaaS | European Market FocusWe’re the people behind IBAN-Name Check. The green check mark in your banking app confirms your payment...
