Manager, Enterprise Applications Operations

FULL-TIME JOB VACANCY Manager, Enterprise Applications Operations Enterprise Applications Division Multiple Locations Considered Application Date: December 16, 2025 The Enterprise Applications Division of Human Rights Watch (HRW) is seeking a highly organized Manager, Enterprise Applications Operations to oversee the day-to-day activities of the three technical teams that support the Enterprise Applications division within Human Rights Watch: Enterprise Resource Planning (ERP) Team, Customer Relationship Management (CRM) Team, and the Integration Team. This individual will be responsible for coordinating, tracking, and optimizing the technical tasks related to maintaining and enhancing the core system. The ideal candidate will have a deep understanding of strong technical project management skills, and the ability to drive efficient cross-team execution of complex technical deliverables. This position reports to CRM Director, Information Technology based in San Francisco. This position may be based in the following locations where HRW has an office: New York, Washington, Stockholm, Miami, London, Brussels, Amsterdam, Berlin, Nairobi, Stockholm, Sao Paulo or Johannesburg. This position is fully remote and will have the option to work as desired from an HRW office. Responsibilities: Coordinate Technical Operations Across Teams: Act as the primary technical lead between the ERP, CRM, and Integration teams, ensuring effective collaboration and execution of tasks related to Salesforce, ERP systems, and integrations, within the framework of HRW’s SDLC processes. Cross-Functional Requirements Validation : Collaborate with stakeholders from the ERP, CRM, and Integration teams to ensure technical requirements are well-defined and achievable. Ensure that all technical solutions align with HRW’s goals and SDLC standards. Salesforce Administration & Customization : Oversee the technical configuration and customization of HRW’s Salesforce platform, including managing data models, automation (Salesforce Flow, Process Builder), custom development (Apex, Visualforce, Lightning components), and ensuring alignment with HRW’s operational needs. Release & Team Management: Architectural Integrity: Maintain consistency and quality across competing pressures, such as projects with varying priorities, timelines, and technologies. Project Planning and Tracking : Develop and track detailed project plans that outline technical milestones, deadlines, and dependencies between teams. Ensure all technical deliverables are met on time and to specification. SDLC Oversight for Enterprise Applications : Manage the full SDLC process for technical activities related to enterprise applications. This includes overseeing planning, design, development, testing, deployment, and post-production support for all Salesforce-related tasks, system integrations, and custom solutions. Change Management & Release Control : Ensure that all changes, configurations, and customizations within Salesforce and other enterprise applications are properly documented, reviewed, and deployed following formal change management processes, aligned with SDLC methodologies. Quality Assurance & Testing : Oversee the QA process for Salesforce-related configurations, integrations, and custom development. Ensure that testing protocols are followed to verify that all applications meet functional, security, and performance standards before deployment. Post-Deployment Monitoring & Optimization : Monitor the performance of enterprise applications post-deployment, ensuring that any issues are promptly addressed. Work with the relevant teams to optimize the Salesforce platform and other systems for efficiency, reliability, and security Data Security & Compliance : Ensure that HRW’s Salesforce platform and other enterprise systems comply with data privacy and security regulations, particularly in the handling of sensitive human rights data. Implement best practices for data protection across all integrated systems. Documentation & Reporting : Maintain thorough technical documentation for all system changes, configurations, integrations, and customizations. Provide clear, concise reports on project milestones, technical risks, and resolutions to HRW leadership. Manage Data Models and Data Flow : Ensure that the ERP, CRM, and Integration teams adhere to best practices for data management, including designing data models, ensuring data integrity, and facilitating data migration where applicable. Technical Issue (Ticket) Resolution : Act as the point of escalation for any technical challenges or roadblocks that arise during system builds or integrations. Work with the ERP, CRM, and Integration teams to resolve issues efficiently and ensure minimal disruption to project timelines. System Integration Management : Oversee the technical integration efforts between core and third-party applications, and other internal tools. Ensure data flows smoothly and accurately across platforms, and troubleshoot integration challenges as needed. Technical Documentation & Reporting : Maintain detailed technical documentation for configurations, system enhancements, and integrations. Provide clear reports on system changes, deployment statuses, and project milestones. Optimize Workflow Automation : Work with the CRM Team to implement and manage automation solutions such as workflow rules, process builder, and Salesforce Flow to streamline business processes across the ERP and CRM systems. Performance Monitoring : Oversee the monitoring and analysis of system performance across Salesforce, ERP, and integration points. Ensure optimal performance and stability by identifying potential issues and working with the teams to address them. Training and Knowledge