Customer Service Coordinator
6 dagen geleden
Customer Service Coordinator
Organizational Summary: Lindsay Corporation is a global company headquartered in Omaha, Nebraska, focused on providing irrigation and infrastructure solutions to meet the needs of a growing population. As one of the world's leading providers of irrigation and water management, its Zimmatic systems are operating in more than 90 countries. Lindsay Corporation's infrastructure division offers a wide range of products that aid in roadway maintenance and transportation safety. Since 1955, Lindsay Corporation has been at the forefront of research and development of products and services designed to meet the needs of a constantly evolving world.
Functions: The Customer Service Coordinator is responsible to support the International Customer Service team taking an active role in driving sales and services and ensuring complete customer satisfaction. This role is ideal for anyone looking to learn a new industry, become part of a highly interactive and fast-moving multi-locational team and have an opportunity to be widely recognized within a global organization.
This position is based in our Netherlands office that offers a pleasant in-office setting. This role requires a 40-hour work week (hours are typically 8:30am-5:30pm) and provides 25 holidays.
Responsibilities are, but not limited to:
- Delivering quotations as required to customers and dealers in a very accurate manner and within stablished deadlines follow up thereof with Application Engineering.
- Process Orders timely and follow up thereof with Finance-Logistics-Supply Chain departments.
- Ensures exceptional customer satisfaction with accuracy and professionalism while processing quotes and customer orders.
- Keeps track and trace on quotations and orders that sticks in a timely manner.
- Process and follow up warranty claims with QC department.
- Assists in the resolution of customer complaints, returns and exchanges. Responds to and directs where necessary, customer inquiries.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Maintenance and effective management of product quoting tools / ICS manual.
- Establish and maintain a professional and ethical trust relationship with clients/customers/agents/dealers through service excellence and support.
- Provide service and support data to Territory Managers Sales Manager, tracking information, prepare reports and communication.
- Provides appropriate technical support based on product knowledge to dealers in consultation with Application Engineering.
Minimum Requirements:
- Bachelor's degree in business studies / finance or 2-3 years relevant work experience.
- Fluent in English.
- Excellent communication skills, both written and verbal
- Knowledge of basic mathematics concepts and its applications, as well as basic knowledge in finance and accounting.
- Has the ability to resolve customer concerns in a diplomatic, professional manner,
- Pro-active, ability to work in a fast-paced multicultural team and interact with multicultural internal customers.
- Capacity to work independently and seek out assistance when needed.
- Can deliver reliable and consistent outputs.
- Has the ability to plan, organize and prioritize efficiently to effectively serve all customers.
- Strong analytical and problem-solving skills as well as multitasking abilities.
- Time management skills.
- Ready to learn from other experiences and to provide suggestions to improve processes.
Preferred Requirements:
- Understanding of basic engineering terms and basic knowledge of supply chain-logistics.
- Bi or Multi-lingual ability is a plus (in addition to English). Additional languages include Arabic, French, Italian and/or Turkish.
- Customer service requirements within the company's industry would be advantageous.
- Industry knowledge, including competitors.
- Technical background in the Irrigation business would be a plus.
- Order management experience.
- Solid computer skills, including any ERP type of system, NAV/ BC + Sales Force is a plus.
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