Account Coordinator South of Europe

Do you want to work for an organization with a high level of commitment and many different cultures? Do you want to be part of an organization with focus on leadership and the employees?_

**Your next workplace**:
Our office in Amsterdam is a hub for (inside) sales with an informal, international and challenging work environment. Today, we are about 70 employees and we come from different parts of the world. In total we speak more than 15 different languages. The office is located in Amsterdam Southeast, with excellent connections (5 min. walk from the train, metro and bus station) and biking paths.

**Your future challenge**:
As a full-time Account Coordinator you will play an important part in our customer experience. Our Customer Service department is divided into geographic teams. You will work for our Southwest team (6 people).

Your responsibilities will include:

- Manage daily customer enquiries, order processing & invoicing, sample and trial orders
- Follow up on lead-time quotations, pricing quotations trials & sample deliveries
- Provide internal sales support
- Handle requests for call-offs in order to enable delivery, stock level maintenance and timely ordering of new stock
- Provide input to the weekly KPI team meetings in relation to credit, stock, admin claims
- Reviewing your accounts once per month with the external sales responsible to discuss the customers, market, and KPI's to drive things forward
- Contribute to the analysis and following up on customer payments
- Work with other departments (Sales, Technical Service, Production, Transport Planning) to formulate potential solutions to customer questions

**To succeed in this role**:
Furthermore you:

- Speak and write Italian at a (near) native level
- Speak English at a professional level; French is a plus
- Have a bachelor’s degree or the equivalent in relevant work experience.
- Are service minded with excellent communication skills, both verbal and written
- Are attentive to details and can organize your work well
- Can adapt to changing circumstances and deal with pressure and setbacks in a constructive way
- Are a team player who plays an active part in creating positive energy and atmosphere
- Have relevant customer work experience
- Have basic Excel skills and worked with order systems (is a plus)
- Have an interest in inside sales
- Are currently based in The Netherlands
- The position is office based

**We offer you**:
We have an open and welcoming culture that embodies our core values of courage, commitment and responsibility.

In addition, we offer:

- A competitive salary package
- 25 vacation days + 13 ATV days. That is almost 8 weeks of vacation a year
- Hybrid working
- Sport allowance to stay fit and healthy
- Commuting allowance
- A chance to go on customer visits as you grow in your role
- Learning and development opportunities

**Employment level**:
Time limited employment (temporary)

**Working hours**:
Day

**Occupation degree**:
Full time

**Location**:
Amsterdam

13 June, 2025

Ellen Hoogen Stoevenbelt

Manager Customer Service Southwest

Emmy Roesli

HR Partner

Last modified

21 May, 2025

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