Client Service Manager

**We are looking for** a Client Service Manager, Securities Services within Corporate & Institutional Banking

**BNP Paribas in the Netherlands**:Combining the strength of an international presence and local know-how.

**The BNP Paribas Group** has a long history in the Netherlands. Its experienced bankers serve as a single point of contact for clients to access BNP Paribas’ global product offering and extensive international network. BNP Paribas’ Dutch team is able, with the help of our specialized business lines, to present a comprehensive and tailored offer to our clients. The Group’s wide scale of value-added products and innovative solutions ranges from pure lending to highly structured transactions, from leasing to asset management. It offers access to domestic market knowledge combined with global expertise via our worldwide specialised resources.

**BNP Paribas Corporate and Institutional Banking (CIB)** is part of the Group and a globally recognized leader in offering specialized solutions to corporate and institutional clients in the field of capital markets, securities services, financing, treasury and advisory. CIB also functions as a bridge between corporate and institutional clients. Sustainability, digital transformation and a focus on long-term relationships with our customers are at the heart of CIB’s strategy.
**Securities Services,** a multi-asset servicing specialist, is committed to helping our clients achieve their ambitions both in terms of investments and cross-border distribution. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific

The Client Service Manager is responsible for ensuring overall satisfaction of the assigned clients across the full scope of services received from BNP Paribas Securities Services in the location and as part of the team covering all locations involved in servicing the client(s).

The client service manager should be seen as a “champion” of client focus and the optimal client experience.

Under the guidance of the Client Service Manager, everyone involved directly or indirectly with the client should feel empowered to take the actions required to ensure the best possible client experience.

The Client Service Manager manages service reviews with the client to ensure the on-going satisfaction with the service delivery and identifies and oversees the actions that should be taken either within the client or within BNP Paribas to ensure continuous improvement and ever greater satisfaction.

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**Your responsibilities**

Build client knowledge and trustful relationships

Develop a strong contact network across the client organization

Understand the client strategy and requirements to enable BNP Paribas CIB Securities Services to deliver on the promises to meet client needs

Manage the operational contact between the client and the operational areas by ensuring a full understanding of the client’s needs and expectations

Oversee prompt resolution to clients complaints, and efficient response to requests

**Who you are**

Extensive experience in roles working with professional clients in the financial industry

Industry experience or professional qualifications relating to the financial markets, asset management or securities services

Proven track record of working within a client servicing environment

Competent analytical thinker with the ability to create and implement solutions

Ability to foster and maintain strong interpersonal internal and external relationships

**What we offer**:
A professional, high-paced and international environment in which you can grow

A seat on-board of World's best bank 2025
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(award by Euromoney)

Solid compensation

And great colleagues

**Why choose BNP Paribas as an employer**

What we do will only be of value if it contributes to a sustainable and inclusive society within safe planetary boundaries. We act responsibly and find it important that you do the same. Together, we can make all the difference and have an impact. Your potential is limitless, just like our drive and commitment. It’s important to us for our people to keep growing and developing. So, not only do we give you access to training and courses of all kinds, but there are also plenty of career opportunities to grow into other parts of the BNP Paribas Group locally and internationally.

It’s important to us for our employees to feel comfortable. We stand for a diverse and inclusive workplace where everybody can be themselves: an informal and open working environment with a wide variety of backgrounds, both locally and internationally, where a flexible and hybrid way of working is the standard.

To find out more about what it’s like to work for us, see Your career at BNP Paribas in the Netherlands:
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