Client Success Manager

Client Success Manager

**Are you ready to write your next chapter?**

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one.

We're looking for a Client Success Manager to join our ever evolving Global Enterprise Operations team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

**About the team**

You will be joining a highly motivated and driven team of people who work in Client Success. We operate across verticals that represent the most exciting opportunities for EMEA eCommerce and Omni Channel growth - Gaming & Trading, Digital Content & Financial Services, Airline, Travel & Hospitality and Global Retail - and in doing so we are privileged to support many of the world's most dynamic organizations.

Client Success is a constantly changing and fast paced function made up of proactive, innovative and customer focused individuals. They work in conjunction with Business Development, Relationship Management and Implementation teams to provide an outstanding customer experience which differentiates Worldpay from its competitors to win new business and retain existing clients. The team provide best in class support by engaging with their customers to build a detailed understanding of their needs, proactively analyzing their payment data and maintaining in-depth knowledge of products and the industry.

**What you'll own**

As a Client Success Manager, you will be supporting a portfolio of large enterprise customers with their operational payment related needs. You will be required to proactively manage and build strong relationships working as part of an account team. This is a customer facing role, providing expert knowledge to our Enterprise clients. You will work collaboratively with key stakeholders from within the wider business to drive change and find timely solutions for your customers queries. You will develop and maintain in-depth knowledge of Worldpay products and demonstrate comprehensive industry knowledge.

Key responsibilities will include:

- Recommending solutions and driving actions to resolve the Client's operational payment issues, which may require coordinating efforts across business teams
- Supporting the Commercial and Relationship teams to win new business and retain existing customers
- Planning and conducting training for customers to enable them to self-serve
- Collating and analysing data to proactively identify optimization opportunities and presenting as recommendations to customers to help inform, educate and optimize their payments

**Where you'll own it**

You'll own it in our Amsterdam hub.

**What you bring**
- A strong affinity for Technology
- You have a keen interest in payment solutions and aspire to develop a successful career within the FinTech industry
- Strong interpersonal skills - a confident communicator
- A curious mind and a thirst to build knowledge to enhance performance
- Creative thinker with strong problem-solving skills to develop innovative and viable solutions to support customer growth
- Self-motivated, with a willingness to ask questions and put forward ideas and the drive to own opportunities through to completion
- Highly organized with good time management skills and an ability to multi-task
- A team player with an ability to build a network both internally and externally - and comfortable interacting with a diverse group of stakeholders
- Added bonus if you have: A technical background with Payment's industry knowledge, relationship building experience in an operational role, the ability to challenge the information you receive to test and validate before acting,

Any of the language skills of French, Italian, German, or Spanish

**Worldpay perks - what we'll bring for you**

We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect.
- A competitive salary and benefits.
- Time to support charities and give back to your community.
- Parental leave policy.
- Global recognition platform.
- Virgin Pulse access.
- Global employee assistance program.

**What makes a Worldpayer**

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner