Architect - Ot Service Management

**CAPGEMINI ENGINEERING**:
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

**YOUR ROLE**:
As an Architect - OT Service Management at Capgemini Engineering, you will play a crucial role in helping our clients optimize their production processes by leveraging ServiceNow and OT Service Management (OTSM). You will be responsible for the design and implementation of service processes that ensure the seamless integration of operational technologies (OT) with traditional IT systems. By integrating key systems, such as ServiceNow and the Configuration Management Database (CMDB), you will facilitate efficient incident management, change control, and overall OTSM processes to improve operational uptime, reduce downtime, and optimize production workflows.

You will also take part in client proposition trajectories, where you will craft and present proof of concepts to demonstrate the value of integrating OT service management solutions within their existing environments. As part of your role, you will work closely with Capgemini Engineering’s global teams to deliver comprehensive, tailored smart factory solutions, ensuring consistency and scalability of services across various client locations.
- Lead the design and implementation of OTSM processes such as change management and incident management, ensuring that they are effectively integrated with the IT systems.
- Spearhead the ServiceNow integration, ensuring it aligns with the client’s specific needs while optimizing their Configuration Management Database (CMDB) to interface with IoT platforms.
- Take ownership of creating and demonstrating proof of concepts during client proposition trajectories, showcasing the value and feasibility of OTSM solutions.
- Collaborate closely with global Capgemini Engineering colleagues to deploy global services, ensuring a consistent and scalable approach to client needs.

Ensure the seamless integration of OT and IT systems, helping to drive smart factory innovations that enhance manufacturing efficiency.

**YOUR PROFILE**:
You are a seasoned expert in ServiceNow and ITIL, with a strong background in ITSM architecture and manufacturing environments.
- Certified in ServiceNow web services with multiple years of experience in ITSM.
- Experience with Configuration Management Database (CMDB) and schema definition.
- Knowledge of OT environments and their integration with ITSM systems.
- Strong communication skills to work with clients and global teams.
- Ability to lead and design complex systems in manufacturing settings.

**WHAT YOU’LL LOVE ABOUT WORKING HERE**:
At Capgemini Engineering, we provide opportunities for growth, innovation, and personal development.
- Permanent contract from the start, ensuring job stability.
- Unlimited training opportunities through Capgemini Academy.
- 26 vacation days, with the option to purchase additional leave.
- Non-contributory pension scheme for your future.
- Hybrid work model, with a connectivity and home office allowance.

**NOTE**:
To ensure safety and integrity within our organization, an identity check and background check are part of the onboarding process.

**DISCLAIMER**:
At Capgemini, we believe in a workplace where everyone feels valued for who they are is part of our DNA and instrumental to our long-term performance. We are building broad talent pools to be able to provide high quality capabilities to our clients, with the right skills and talent mix.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.