Customer Support Representative German

1 week geleden


Nederland Undutchables Voltijd

A day in the life of a Customer Support Representative:

- Deliver a world-class customer experience by listening closely, responding actively to their needs, and going the extra mile to anticipate future ones.
- Assess questions and escalate to internal teams when needed through predefined processes and channels. Follow up until resolved.
- Achieve daily and weekly engagement targets, with customer satisfaction and retention as the ultimate goal.
- Collaborate closely with our Implementation team to ensure a seamless transition of customer accounts to support.
- Acknowledge dissatisfaction from hoteliers and show utmost care in your interactions, aiming to retain and convert them into brand ambassadors.
- Recognize signs that customers may be considering leaving and work with internal teams to prioritize and resolve their issues.

**Requirements**: Required skills
- Fluent command of German & English (C1/C2)
- Minimum 2 years of experience in a service-oriented, technical, or customer-facing role
- Excellent interpersonal skills; consistently friendly and responsive toward both customers and colleagues
- Technical proficiency in using various systems (training provided)
- Experience in the hotel sector (front desk/reservations) and/or hospitality
- Located in the area of Lisbon

**Working conditions**:

- Free lunch on Fridays
- Work with a Mac - equipment provided
- Team-based performance bonus
- Formal training budget
- Annual hotel experience

**Salary from**: €2200,**Salary to**: €2200,**Work location**: Lisbon
**Company description**: A fast-growing international SaaS company founded in 2017, specializing in hospitality management technology. With a diverse team of over 100 professionals across 5 global offices, the company provides an all-in-one hospitality management platform that serves more than 2,000 customers in Europe, the US, and Africa.



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