Customer Success Manager German

1 week geleden

Nederland Undutchables Voltijd

As a Customer Success Manager, your mission is to ensure hospitality companies achieve maximum value from our platform while building strong, long-lasting partnerships. You’ll act as their trusted advisor, proactively engaging to drive adoption, upsell opportunities, and retention.
Product & Market Knowledge
- Build deep expertise in our product suite, competitors, and pricing.
- Deliver demos of additional features and payment solutions, highlighting their value.
- Spot upsell opportunities based on customer needs and market trends.
- Collaborate with the sales team on tailored expansion strategies.

Customer Engagement & Relationship Building
- Act as the primary point of contact for German-speaking hoteliers.
- Proactively engage with customers to understand goals, challenges, and objectives.
- Conduct regular check-ins and success reviews to track satisfaction and performance.
- Provide training and resources to help hoteliers maximize product usage.
- Foster strong relationships with key stakeholders at all levels.

Customer Retention Strategies
- Identify risks of churn and develop strategies to mitigate them.
- Address concerns quickly and turn challenges into opportunities.
- Strive to convert satisfied customers into advocates.

**Requirements**:

- C2 level German & C1 level English
- 2+ years of experience in Customer Success, Account Management, or a related role
- Strong communication skills: empathetic, patient, yet confident in leading conversations and upselling when appropriate
- Motivated to thrive in a high-tech, fast-paced, entrepreneurial environment
- Organized, detail-oriented, and able to prioritize effectively
- Collaborative team player who can also work independently
- Experience in hospitality or SaaS environments

**Work location**: Lisbon
**Company description**: A fast-growing international SaaS company founded in 2017, specializing in hospitality management technology. With a diverse team of over 100 professionals across 5 global offices, the company provides an all-in-one hospitality management platform that serves more than 2,000 customers in Europe, the US, and Africa.

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