Duty Manager

**Job Number** 23211224

**Job Category** Rooms & Guest Services Operations

**Location** W Amsterdam, Spuistraat 175, Amsterdam, Netherlands, Netherlands VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management
**Duty Manager**

Split across two unique buildings, a former telephone exchange and a bank, W Amsterdam is an intriguing design mix of heritage and contemporary style. Mixing historical Dutch architectural elements with cutting-edge design right next to Dam Square, W Amsterdam is at the epicenter of this energetic and forward-thinking city. We offer innovative design and luxury in our 238 stylish guest rooms, including 23 suites, three WOW suites and two lavish Extreme WOW Suites. Our guests can indulge in one of our destination restaurants THE DUCHESS and MR PORTER and taste signature sips at our rooftop W Lounge overlooking the Royal Palace and the city lights, including WET Deck the iconic rooftop pool. We offer exclusive access to a vibrant nightlife, dining, shopping and fashion scene with our signature Whatever/Whenever® service, our in-the-know W Insiders and our W Happenings.

W Hotels does not recruit, we cast Talent. W Amsterdam, located at Spuistraat 175 is casting a Duty manager. Our Duty Managers are at the core of all communication between different departments regarding any operational issue or guest complaint that may arise and you make sure to follow up with everyone. Whatever Whenever is very much your personal motto

**Main responsibilities**:

- You report into the Director of Rooms
- Co-Responsible for the daily operations at our hotel, you make sure everything is smooth sailing. You are also the to go to person in case things don’t go as planned or in case an extra hand is welcome. You are part of a bigger team, and the entire team is responsible for making the guests dreams come true.
- Being in the know: You are the expert when it comes to the hotel and the city, and you know all the ins and outs on our hotel facilities and possibilities in and around the hotel.
- Welcoming and helping guests throughout their stay. Ensure you are following service standards and operating procedures from the beginning to the end of each interaction.
- Showing guests our Whatever/Whenever service while they are with us, and connect with them to be able to personalize that service, creating memorable experiences.
- Making sure everything sparkles, we all enjoy a clean environment
- You will be on rotating shifts. Weekends are busiest, as well as evening/nights, so expect to be on shift then.
- You will be working in a fast paced environment, under pressure, with loud music. Gotta love it.
- We are ALL-IN, and have more teams that we cooperate with. We expect you to be flexible to work with other departments. You’re not the only one on stage.
- Communicating with your team and other departments is key. Couldn’t live without them.
- Make sure you put the guests at the center of everything we do. Any task that is not mentioned in this list but that may create an unforgettable experience for our guests is on your to do list.
- Check the daily arrivals and VIP guests and giving them a warm welcome
- Conduct projects within the hotel
- Attend the departmental and operational meetings.
- Bring our Guest Satisfaction Index to the next level and make sure every guest leaves the hotel happy
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

**Requirements**:

- Fluency in English
- Dutch and any other language is appreciated
- Minimum of one year experience in a Reception supervisory role. Other operational experience is appreciated.
- Preferably work experience in the luxury segment.
- Valid working permit for The Netherlands.

Show the world what you got by joining a global community of talent who see the world in a different way. Bring your style and your spirit: We’ll bring a work culture where you can shine. We work hard, we play hard, and we want to inspire you to grow. W talent help our guests live life to the fullest while living their dreams.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is o