Customer Service Representative, Parts

Job Description:
Join our Team: Customer Service Representative, Parts
Oud Gastel, Netherlands (Fulltime, 40 hours per week)

Join our team at Terex/Genie and embark on an exciting opportunity as we seek a skilled and dedicated Customer Service Representative, Parts to contribute to the Parts Customer Service Team.
At Terex / Genie we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.

As a Customer Service Representative Parts at Genie, based in Oud Gastel (Roosendaal), you'll play a pivotal role in the day-to-day operations of our busy, multilingual, and international Parts Customer Service Department within the mechanical equipment industry. Your main responsibilities will include handling customer inquiries, processing orders, providing accurate information, and ensuring timely deliveries, all while delivering excellent customer service.

What you’ll do
- Respond to customer inquiries via phone, CRM, and other channels.
- Provide accurate and timely information on parts availability, pricing, and order status.
- Process parts orders and coordinate with internal teams to ensure timely delivery.
- Ensure daily tasks are performed to allow on time shipping and revenue recognition.
- Resolve customer issues and complaints proactively.
- Collaborate with Sales, Materials, Logistics, and Technical Support to address customer needs.
- Maintain comprehensive records of customer interactions and transactions in the CRM system.
- Identify opportunities for process improvements and contribute to enhancing the overall customer service experience.
- Participate in ongoing personal development and training.

What you’ll bring
- Associate degree or equivalent professional experience.
- Experience in a customer service or support role, ideally within the automotive, machinery, or logistics industry.
- Fluent in English (verbal and written). An additional language as German, French or Spanish is a plus.
- Strong communication skills with a focus on customer satisfaction.
- Proactive attitude with eagerness to learn new products and processes and willingness to go the extra mile to meet customer needs.
- Familiarity with CRM software and ERP systems, such as Oracle.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong problem-solving skills and attention to detail.

Why Join Us
- We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video
- The Terex purpose
- Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
- Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
- We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
- We are committed to helping team members reach their full potential.
- Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.
- We offer competitive salaries, a weekly work from home day, 24 holidays, 5 ATV days, pension, sickness insurances, health insurance discounts, LinkedIn Learning, a mentorship program, and more.
- For more information on why Terex is a great place to work click on the link

This above description is non-exhaustive and there may be additional duties in accordance with the role.
If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

How to Apply

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

Terex Overview:
Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that ai