Supervisory Acs Assistant

**About**:

- Announcement Number:

- AMSTERDAM-2024-004(S)-RA2
- Hiring Agency:

- Consulate General Amsterdam
- Position Title:

- Supervisory ACS Assistant
- Open Period:

- 01/08/2025 - 01/22/2025 Format MM/DD/YYYY
- Vacancy Time Zone:

- GMT+1
- Series/Grade:

- LE - 1420 9
- Salary:

- EUR €56,284 - EUR €78,795 /Per Year
- Work Schedule:

- Full-time - The work schedule for this position is: Full Time (40 hours per week).
- Promotion Potential:

- LE-9
- Duty Location(s):
**1** Vacancy in
- Amsterdam, NL- Telework Eligible:

- No
- For More Info:

- Kimberly Reimer-Voois_
- 070-3102235/06-18355320_

**Overview**:

- Hiring Path:

- Open to the public
- Who May Apply/Clarification From the Agency:

- All Interested Applicants / All Sources
For USEFM - FSN-9 is FP-5 (steps 1 through 4). Actual FS salary determined by Washington D.C.
- Security Clearance Required:

- Public Trust - Background Investigation
- Appointment Type
- Permanent
- Appointment Type Details:

- Initial contract of one year, includes a one-month probationary period, with view to extension.
- Marketing Statement:
We encourage you to review the Eight (8) Qualities of Overseas Employees before you apply.

**EQUAL EMPLOYMENT OPPORTUNITY (EEO)**: The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
- Summary:

- Supervisory Position:

- Yes
- Relocation Expenses Reimbursed:

- No
- Travel Required:

- Not Required

**Duties**:
The Supervisory American Citizens Services (ACS) Assistant works in the Consular Section. The incumbent performs the most difficult aspects of the full range of routine and emergency U.S. citizen services. As a supervisor, the incumbent directly supervises the Special Citizens Services Team Lead and locally employed (LE) staff assigned ACS-related portfolios (approximately five people in total). The incumbent provides guidance and advice, particularly in complex cases, to the ACS Chief, the Consular Chief, and adjudicators and/or eligible family members; and advises, motivates, and builds the capacity of the ACS Unit.

**Qualifications and Evaluations**:

- Requirements:
For the experience and education requirements applicants must meet either option 1 or option 2.

**_
Option 1:_**

**Experience**:Five years of experience working in an office environment that requires dealing with the public, regulations, policies, and procedures is required. At least one year of experience supervising or managing a team of employees is required.

**Education**:Bachelor’s degree (law/criminal justice, communication, sociology, international relations, or business administration) is required.

**_
Option 2:_**

**Experience**:Seven years of experience working in an office environment that requires dealing with the public, as well as experience in citizens services matters is required. At least one year of experience supervising or managing a team of employees is required.

**Education**:At least two years college or university studies is required (no specific field required).
- Education Requirements:
See the requirement section above for the education requirements.
- Evaluations:
**Language Requirements**: Level IV (fluent) English and Dutch is required. This may be tested.

**Special Working Environment and Conditions**:The Consulate General is a historic, multi-story building with no elevator. Work areas are spread across four floors. The ability to walk up and down flights of stairs frequently without assistance is mandatory.
- Qualifications:
All applicants under consideration will be required to pass security certification and may be required to obtain a Certificate of Conduct for Natural Persons (VOG) from the Ministry of Safety and Justice of the Netherlands.

**Benefits and Other Info**:

- Benefits:

- Agency Benefits:
**Salary**: €56,284 annual base salary. An additional 20.2% will be added to the listed Locally Employed (LE) Staff salary for allowances and premiums. You will receive a vacation bonus at 8.2 percent of base pay, a bonus for duty-free days at 3.67 percent of base pay and a year-end bonus at 8.33 percent of base pay. For this FSN-09 position this equates to a total remuneration of
€67,653 per annum based on a 40-hour work week.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.
- Other Information:
HIRING PREFERENCE ORDER:

- AEFM / USEFM who is a preference-eligible U.S. Veteran*
- AEFM / USEFM
- FS on LWOP and CS with reemployment rights**
- IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document fr