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2 weken geleden
Do you love problem solving and take pride in creating outstanding employee experiences? Are you an optimistic and compassionate person who thrives off helping others be successful? If yes, we are looking for you to join our team and help improve the products and services we offer to our employees.
Who we are
We are Global Digital Workplace at ING and we deliver digital workplace services for 70,000 colleagues worldwide. We ensure that our colleagues can work simple and safely with any device, wherever they are at home, in the office or in another country. Specifically, we provide laptops, (virtual) desktops, mobile and fixed telephony, video conferencing, digital workplace software (e.g. Outlook, SharePoint, Windows and Office 365). We also provide the infrastructure and support for these services.
This department is also responsible for leading employee support operations and employee service experience. The purpose of these initiatives is to improve overall employee satisfactions by providing simple and easy-to-use digital services and experiences.
The Global Digital Workplace organization consists of more than 100 talented engineers and customer journey experts, who are working together to deliver and own best in class services and experiences for our employees. Within Global Digital Workplace there are three Tech Areas: Employee Productivity, Collaboration & Engagement; Endpoint Services & Operations Management; Employee Support Services & Experience. Each of these Tech Areas is headed by an IT Area Lead. The IT Area leads report to the Global Tech Lead. Together with other Area Leads and Global Tech Lead, you are part of the Leadership Team for one of the domains. We are looking for somebody acting as IT Area lead with broad knowledge and experience.
Roles and Responsibilities
A successful IT Area Lead
Creates an awesome atmosphere in which everyone feels appreciated and heard, and where everyone enjoys their work.
Gets things done within their area of expertise and cross-domain.
Actively peers with the other Area Leads and Tech Lead on the delivery and priority of the work.
Uses his/her skills to attract and retain the best talents and create the best culture in Agile way of working.
Values engineering craftsmanship and develops craftsmanship of the employees working in his/her respective area. Provides high-level strategic guidance to their direct reports (either individuals or middle-managers).
Keeps IT budget and headcount related to the area in control.
Encourages innovative thinking, for instance by stimulating our own conferences.
Makes sure that we keep our commitments to risk, security and compliance.
Positively contributes to improving the larger IT Organization
IT Area Lead is an ambassador for the ING culture (Orange Code) and meets the requirements of the associated manager's conduct profile. This role requires emphasis on the following:
You are an AWESOME leader
Being inspiring and exude energy and passion
You’re a doer at heart and are always motivated to get things done
You have a ‘no-excuse’ mindset
Excellent strategic management / decision taking skills
Empowering people management style
Mindset of openness and willingness to try new ways of working
End-to-end ownership mindset
A degree in a technical or business discipline
Proven experience in IT / Employee Experience management, preferably in a complex matrix organisation
Experience in an Agile context
Strong leadership and people management skills
Having a continuous improvement mindset
Are a role model and an ambassador for our culture in cross departments
You shine
What will you do?
**Endpoint Services**:
You are responsible for fit for purpose endpoints to all global ING employees. Depending on the persona this endpoint can vary in brand, operating system or form factor, yet your aim is to deliver a highly appreciated service that is a simple as possible (i.e. an actively manged but limited set).
**Security Services**:
You are responsible to steer the security services team to develop stae of the art security servides within the boundaries of the policies delivered by CISO.
You assist our local security teams to be able to respond to threats and vulnerabilities by delivering clear guidance and dashboards they can act on.
You are guding your security team and our first line of defence to challenging both users as well as policy mkaers and the security response centre to balance security with a superior employee experience.
You develop and maintain effective relationships with senior leadership from CISO to support this balance.
**People Leader**:
You manage the IT Area for Endpoint Services & Operations Management (~25 employees located in The Netherlands, Poland, and Philiphines).
You embody the executive leadership of the area; driving the strategic horizons of product / capabilities.
You maximise the effectiveness of the Chapter Leads and PO's by facilitating and guiding them to grow the members of their chapter(s).
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